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Deliveries & Returns
Anything related to delivery, returns and delivery tracking.
How long is my delivery going to take?
If you choose next day service at checkout and the order was placed Monday - Thursday before 1PM, then, you should expect delivery the very next day. If you live outside mainland UK, please refer to the postage service information which is displayed at checkout. In addition, you will receive a further email from our carriers once your product leaves our distribution center which will show you the exact delivery date. If you require further help with delivery, please feel free to contact our
My item is too small / too large what is the return process?
In this instance we would not cover the return costs unless we incorrectly advertised the age range. If we did do this please email email@example.com with the order number, model and details of where the incorrect information was. We will be more than happy to accept the return on the item within the 30 day period, however, please note it must be returned in the same condition it was sent in (brand new) and in original box, we can suggest parcel2go as they seem to be the cheapest. Our address
I've received a damaged product, what's next?
Firstly, this is heartbreaking for us as we work hard to avoid situations of this nature and secondly, we do recognise that things do happen and we will do our utmost to get you up and running as quickly as possible. 2 questions you need to ask yourself: Take an image of the entire product with the damaged part in view Take a close up image of the damage Take a photo of the packaging Our customer support team
I've had one of your items sitting for the past 3 months unopened, can I return it?
Generally, you have 30 days to arrange for the return of a product, however, contact our customer support team to see what they can do for you.
Will I receive my product next day in Northern Ireland?
No, orders shipped to Northern Ireland are on a 2-day service. As much as we would love to get orders delivered the next day, it’s too cost prohibitive to do so.
Do I need to pay custom fees for my delivery?
Yes, with Brexit now in place these charges are now mandatory for shipments made outside the UK. The courier company will contact you once the order has been dispatched for payment and will forward you across the invoice for the outstanding fees.
Do you ship to the US ?
Unfortunately we don't ship to the US :( The reason for this is because goods have to go by air service and they don't allow it due to the product containing batteries. We are hoping to start selling in the US by 2022 so keep an eye on RiiRoo in the near future :)
When will my order be dispatched?
If an order is placed before 1pm it is dispatched that same day. For UK mainland you will have the option for next day delivery check-out :) If you purchase an assembly service there is a chance we may not be able to dispatch same day if the order is placed before 1pm however customer service will send you an email to let you know if this is the case If you have any other further queries regarding dispatch please contact the customer service team via the contact form or live chat on our webs