• How long is my delivery going to take?

  If you choose next day service at checkout and the order was placed Monday - Thursday before 1PM, then, you should expect delivery the very next day. If you live outside mainland UK, please refer to the postage service information which is displayed at checkout. In addition, you will receive a further email from our couriers once your product leaves our distribution center which will show you the exact delivery datPopular

• I've received a damaged product, what's next?

  Firstly, this is heartbreaking for us as we work hard to avoid situations of this nature and secondly, we do recognise that things do happen and we will do our utmost to get you up and running as quickly as possible. 2 questions you need to ask yourself: Take an image of the entire product with the damaged part in view Take a close up image of the damage Take a photo of the packaging and label Our customer supPopular

• My item is too small / too large what is the return process?

  In this instance we would not cover the return costs unless we incorrectly advertised the age range. If we did do this please email hello@riiroo.com with the order number, model and details of where the incorrect information was. We will be more than happy to accept the return on the item within the 30 day period, however, please note it must be returned in the same condition it was sent in (brand new) and in original box, we can suggest parcel2go as they seem to be the cheapest. Our addressPopular

• How do I return my Item? How long does this take?

  If you would like to return an item the reason for the return will determine if we cover the cost of the return. If there is any kind of issue with your order damage, faulty, missing parts, wrong item delivered we would of course arrange the collection or return label for you. If you are returning the item because you don't like it, changed mind, want to exchange for a different model, then you would arrange the return yourself. We will be more than happy to accept the return on the item witPopular

• Will I receive my product next day in Northern Ireland?

  No, orders shipped to Northern Ireland are on a 2-3 day service. As much as we would love to get orders delivered the next day, it’s too cost prohibitive to do so.Some readers

• Do you deliver to Ireland?

  Unfortunately we do no longer ship to Republic of Ireland. We do apologise.Some readers

• I've had one of your items sitting for the past 3 months unopened, can I return it?

  Generally, you have 30 days to arrange for the return of a product. If it passes this period unfortunately we will not be able to accept return on your itemSome readers

• Do you ship to the US ?

  We regret to inform you that we do not offer delivery services to the USA at this time. Currently, we only deliver to Mainland UK. The reason for this is because goods have to go by air service and they don't allow it due to the product containing batteries.Some readers

• Failed collections

  You have the option to choose a collection date for an item, it's important to select a date that is convenient for you and that you will be available to have the item collected. Once you have selected a date, it's important to make sure that you are available during the specified time period for the collection. Collections can only take place Monday- Friday, 9 am - 5 pm. Unfortunately, time cannot be specified and someone must be home to meet the driver. The collection will only take placeFew readers

• How long is delivery to Northern Ireland?

  Please note that delivery to Northern Ireland typically takes 2-3 working days. However, please be aware that delivery times may vary depending on the delivery service and any unforeseen circumstances that may arise.Few readers

• When will my order be dispatched?

  If an order is placed before 1pm it is dispatched that same day. For UK mainland you will have the option for next day delivery on check-out should you wish to select this service :) If you purchase an assembly service there is a chance we may not be able to dispatch same day if the order is placed before 1pm however you will receive an email once this has been dispatched and be provided with a delivery date. If you have any other further queries regarding dispatch please contact the customeFew readers

• Can I contact the couriers?

  We use 2 courier companies. If you do need to get in touch with either , please see below the courier contact telephone numbers. DPD Customer Service 0121 275 0500 Action Express 01604 700 400Few readers

• If I do not like my item can I exchange for alternative model?

  We understand that sometimes you may not like the product you ordered however, we regret to inform you that we do not offer exchanges in this case. Instead, we suggest that you place a new order for the alternative model that you prefer, and then return the original item using the steps outlined below: We will be more than happy to accept the return on the item, however, please note it must be returned in the same condition it was sent in (brand new) and in original box, we can suggest parcelFew readers

• Delivery Failure

  Prior to the dispatch of your order you will receive an email to advise tracking information and delivery date for you order. On the day of the delivery you will also receive a text advising a rough ETA the driver will be with you. We do use 2 couriers to send our orders out depending on the item and postal area. DPD delivery failures - DPD will attempt to deliver on 3 occasions , if on the third occasion the parcel is still not been successfully delivered , this will then be returnFew readers

• Do you guarantee next day delivery?

  If you order on express delivery before 1pm (Mon-Thur), we will process your order the same day and despatch on an overnight service. Delivery is then dependant on the couriers that we use, to deliver your parcel. Some very large items or orders with multiple toys in them may not be able to be delivered overnight as they may require a specialised courier service. If this is the case, your express delivery charge will be refunded to you.Few readers

• Will a signature be required upon delivery?

  Yes, a signature will be required for the delivery to be successful. If no one is available to sign the driver will take the order back to the depot , as this will not be left unattended.Few readers

• What to include in returns?

  Few readers

• I live in the UK Mainland but my delivery charge is high. Why is this?

  Some postcodes in Scotland and the outlying islands are charged a higher delivery rate by our couriers. With island deliveries we do have to pass the higher charge on to our customers sadly as it would not be viable for us to take on these. We do cover some of the cost for you already so the price offered is already discounted from the full shipping cost we pay.Few readers

• If I ordered and paid for assembly is it assembled by you prior to despatch or does it get assembled once delivered to me?

  Few readers

• Do you guys deliver to a British Forces Post Office (BFPO) ?

  No , we unfortunately are unable to deliver to a BFPO address.Few readers

• How can I re-arrange delivery if I missed it?

  If you have missed a delivery you will need to re-arrange this and depending on which courier we use for your delivery will be depend on how you do it. We use 3 different couriers Royal Mail - If you have missed a Royal Mail delivery you will have up to 2 weeks to go and get this from the sorting hub after this they will return the item to us. If it has been returned you will have to contact us via live chat or hello@riiroo.com to get us to re-send the shipment for you. For any orders which arFew readers

• Can I upgrade my delivery?

  Once an order is confirmed, there is a small chance that we may be able to change your delivery option. However, we recommend that you ensure that you select the correct shipping option before confirming your order to avoid any confusion or inconvenience. If you need to make changes to your delivery option, please contact us as soon as possible via Live Chat. Our customer service team will do their best to assist you, but please note that changes may not always be possible depending on theFew readers

• Will you deliver to an alternative address?

  For security reasons we are unable to change an address after an order has been placed. Please consider the best address for delivery before you confirm the order. If you have placed the order under the incorrect address we would have to cancel it and get you to re-order this. As we dispatch same day if you order before 1pm you will have a short time window to get in touch with us, so if you have done this please contact us via live chat on the websiteFew readers

• Can my item be left safe ?

  If you are arranging for a delivery of an item, the option to leave the item in a safe place will depend on the courier that is being used to make the delivery. We use 3 different couriers Royal Mail - We are unable to leave safe as it's not signed delivery and will be posted (for small items) DPD - You can request on the DPD app for it to be left safe or with a neighbour. You will receive your tracking details at 5pm the day the order is dispatched so will be able to request this prior to dFew readers

• Is the packaging discreet ?

  Unfortunately the packaging is not discreet all products will come with an image of the product inside and details of the product on the outside of the box. If you do need to hide this, we would recommend arranging delivery for when you have some free time to wrap the item.Few readers

• Can I return an in-store purchase without a receipt?

  If you made an in-store purchase and need to return the item, it's important to keep your receipt as proof of purchase. Without a receipt, we are not able to process the return or provide a refund. Please do ensure this is brought back with your item. The normal return conditions apply so you will have to do this within your 30 day return period and the item will have to be new in the original packagingFew readers

• Would the couriers leave my parcel with a neighbour?

  If your order is being delivered by DPD you can request for this to be delivered to a neighbour through the DPD app. APC this option is not available, if you would like to request this to be delivered to a neighbour please get in touch via our live chat and we can advise if this is possible. Royal Mail this is also not possible, you can leave a note on your door to request this however this is not a guarantee that it will be followed.Few readers

• Would I get a time slot for delivery?

  If your order has been dispatched with DPD - You will receive a 1 hour delivery time slot on the day of the delivery to let you know when this is expected to be delivered APC (Pallet Deliveries) - There is no time slot, while there may be occasions where the delivery service provides a 2-hour window for delivery, this is not always guaranteed and can vary depending on the delivery route and schedule. it is an all day delivery Royal Mail - There is no time slot forFew readers

• What happens if I am out when my order is attempted to be delivered?

  Depending on which courier is used for your delivery these will vary. Royal Mail leave a card and give you an option to collect from a depot or re arrange the delivery of the time. DPD will try to redeliver up to 3 times, however if you do not contact them when they leave a card on the second attempt, they will not re attempt delivery a third time. APC will only try and redeliver your item once, so if delivery is missed sadly we would be pass the re-delivery charges onto the customer prior toFew readers

• How do I return an item I have changed my mind on?

  We will be more than happy to accept the return on the item. We offer a 30 days returns policy. Please note it must be returned in the same condition it was sent in and in the original box, we can suggest parcel2go as they seem to be the cheapest. But of course other couriers can be used. Our address is: RiiRoo™ & We R Sports™, 5 Godwin Road, Earlstrees Industrial Estate, Northants, Corby, NN17 4DS Please confirm the courier and tracking number once this has been arranged and let a memFew readers

• Can I return my item to a drop off point?

  You cannot return your item using a drop off point. We will usually send you out a pre-paid return label or arrange collection from your address.Few readers

• Where is my order shipped from?

  As a small team we do only have the 1 location which is based at 5 Godwin Road NN17 4DS which is where all orders are shipped from Depending on the product you order you may have one of the following couriers delivering your item Royal Mail DPD Action Express Generally Royal Mail would be used for small things such as parts + accesories DPD will be used for most smaller ride-ons such as 6 + 12vs and motorbikes Action Express is a Pallet delivery that will be used for our large models suchFew readers

• Do you offer free delivery?

  We do offer free economy delivery, this can depend on where you are located in the UK. Please see our deliveries and returns price list and services below. https://riiroo.com/pages/deliveries-returnsFew readers

• How do I track my order?

  We use 3 courier services You can use the below links to take you to the tracking depending on the courier we have used for your delivery. Put your tracking number in the search bar Royal Mail - https://www.royalmail.com/track-your-item DPD - https://www.dpd.co.uk/service/ Action Express - https://actionexpress.vigoportal.com/?module=track-and-trace PLEASE NOTE - For Action Express the RI number you received is the Consignment Number not the Tracking number and when typing in your posFew readers

• I have returned my item and wanted to know when will I get my refund

  Usually we will process your refund within 3-5 working days of receiving your item back with us. Out technician will inspect the vehicle and we will email you once we have processed your refund.Few readers