• How long is my delivery going to take?

  If you opt for the next-day service during the checkout process and place the order between Monday and Thursday before 1 PM, you can anticipate delivery on the following business day. For customers residing outside mainland UK, kindly consult the postage service information available during the checkout process. In addition, you will receive a further email from our couriers once your product leaves our distributPopular

• I've received a damaged product, what's next?

  Firstly, we deeply regret any inconvenience caused, as we diligently strive to prevent occurrences of this nature. In recognizing unforeseen circumstances, we are committed to expeditiously restoring your experience. Consider the following two questions: Is the product usable in its current state? If affirmative, kindly follow these steps: Capture an image of the entire product, emphasizing the damaged section. Provide a close-up image showcasing the extent of the damage. Document aPopular

• My item is too small / too large what is the return process?

  In this particular scenario, return costs will not be covered unless an incorrect age range was inadvertently advertised. If such an error occurred, kindly contact us at hello@riiroo.com, providing the order number, model, and details specifying the inaccuracies. We gladly accept returns within the 30-day period, emphasizing that the item must be returned in pristine, brand-new condition, and in its original packaging. For your convenience, we recommend utilizing parcel2go as they currentlyPopular

• How do I return my Item? How long does this take?

  Returns due to issues such as damage, faults, missing parts, or incorrect item delivery will be promptly addressed by our team, and we will arrange for the necessary collection or provide a return label for your convenience. For returns initiated for reasons such as personal preference, change of mind, or the desire to exchange for a different model, kindly note that you are responsible for arranging the return. We gladly accept returns within the 30-day period, but it is essential that the iPopular

• Will I receive my product next day in Northern Ireland?

  Regrettably, orders dispatched to Northern Ireland adhere to a 2-3 day service. While we aspire to facilitate next-day deliveries, the associated costs make it economically impractical to expedite this service.Some readers

• How long is delivery to Northern Ireland?

  Kindly be advised that the delivery timeframe to Northern Ireland generally spans 2-3 working days. Nevertheless, it is imperative to acknowledge that delivery durations may fluctuate contingent upon the chosen delivery service and any unanticipated circumstances that may transpire.Some readers

• I've had one of your items sitting for the past 3 months unopened, can I return it?

  A return arrangement for a product should be made within a 30-day timeframe. Regrettably, beyond this specified period, we regret to inform you that we cannot accept the return of the item.Few readers

• Do you deliver to Ireland?

  Regrettably, we have ceased shipping to the Republic of Ireland.Few readers

• Failed collections

  Collections are exclusively conducted Monday through Friday, between 9 am and 5 pm. Regrettably, specific time slots cannot be guaranteed, and it is requisite for someone to be present at the location to facilitate the meeting with the driver. Please note that collections occur on a singular occasion. In the event of a missed scheduled collection, you may be required to reschedule for an alternate date or incur additional collection fees. Additionally, it is crucial to have the item appropriFew readers

• When will my order be dispatched?

  For orders submitted before 1 pm, dispatch is initiated on the same day. For customers within the UK mainland, the option for next-day delivery is available during the checkout process, providing an expedited service if selected. In the case of purchasing an assembly service, there is a possibility that same-day dispatch may not be feasible for orders placed before 1 pm. However, rest assured that you will be promptly notified via email once the order is dispatched, and a delivery date will bFew readers

• Can I contact the couriers?

  We employ the services of two courier companies. In the event that you need to contact either of them, kindly find below the contact telephone numbers for each: DPD Customer Service: 0121 275 0500 Xtra Express: 01604 700 400Few readers

• Delivery Failure

  Before your order is dispatched, you will receive an email containing tracking information and the anticipated delivery date. On the day of delivery, a text message will be sent, providing an estimated time of arrival for the driver. It's important to note that we utilize two different couriers for order shipments, chosen based on the item and postal area. DPD Delivery Failures: DPD makes up to three delivery attempts. If, after the third attempt, the parcel remains undelivered, it willFew readers

• If I do not like my item can I exchange for alternative model?

  We acknowledge that there may be instances where the received product does not meet your expectations. Unfortunately, our policy does not facilitate direct exchanges in such cases. However, we propose an alternative solution: kindly place a new order for the preferred model, and subsequently, follow the outlined steps for returning the original item: We gladly accept returns, but it is essential to ensure that the item is returned in its original, brand-new condition, including the originaFew readers

• Do you guarantee next day delivery?

  For express delivery orders placed before 1pm, Monday through Thursday, we commit to processing and dispatching your order on the same day, utilizing an overnight service for swift delivery. The ultimate delivery timeline is contingent upon the couriers employed for your parcel's transportation. Notably, certain sizable items or orders encompassing multiple toys may necessitate a specialized courier service, potentially impacting the ability to achieve an overnight delivery. In such instanFew readers

• Will a signature be required upon delivery?

  Certainly, a signature is a requisite for a successful delivery. In the event that no authorized individual is available to sign, the driver will return the order to the depot, as it is our policy not to leave deliveries unattended.Few readers

• If I ordered and paid for assembly is it assembled by you prior to despatch or does it get assembled once delivered to me?

  Should you opt for the assembly service for a product and remit the corresponding fee, the store will undertake the assembly on your behalf, delivering the product to you in its fully assembled state. This alleviates the need for personal assembly, potentially saving you valuable time and effort. We strongly advise a thorough review of the terms and conditions accompanying any assembly service purchase to ensure a comprehensive understanding of the process and any associated costs.Few readers

• I live in the UK Mainland but my delivery charge is high. Why is this?

  Certain postcodes in Scotland and the outlying islands incur an elevated delivery rate imposed by our designated couriers. For deliveries to islands, regrettably, we must transfer a portion of the increased charge to our customers, as absorbing the entirety of this cost is not economically sustainable for our operations. It is worth noting that we already subsidize a portion of these additional costs on your behalf, and the presented price reflects a discounted rate compared to the completFew readers

• How can I re-arrange delivery if I missed it?

  In the event of a missed delivery, the process for re-arranging depends on the courier assigned to your shipment, as we utilize three different couriers. For Royal Mail deliveries, in the event of a missed delivery, you have a window of up to two weeks to collect your package from the sorting hub. After this period, the item will be returned to us. Should this occur, please reach out to us via live chat or hello@riiroo.com to request a re-send. Please note that a £5 postage fee will be applicFew readers

• What to include in returns?

  Kindly ensure the inclusion of all originally dispatched items when initiating a product return for a refund. Furthermore, should you seek a refund for any accompanying accessories, their return is requisite for the processing of the refund request.Few readers

• Do you guys deliver to a British Forces Post Office (BFPO) ?

  Regrettably, we are unable to facilitate deliveries to BFPO addresses.Few readers

• Will you deliver to an alternative address?

  In the interest of security, modifications to the delivery address are not permissible after an order has been placed. It is advised to carefully consider the delivery address before confirming the order. Should an order be placed under an incorrect address, the necessary recourse would involve cancelling the existing order and initiating a re-order. Considering our commitment to same-day dispatch for orders placed before 1pm, there exists a limited timeframe to address such concerns. If yFew readers

• Is the packaging discreet ?

  Regrettably, the packaging lacks discretion, as it prominently features an image of the product and includes product details on the exterior of the box. Should you wish to conceal this information, we recommend scheduling delivery for a time when you can allocate some moments to appropriately wrap the item.Few readers

• Can I upgrade my delivery?

  Certainly, upon order confirmation, the possibility of modifying your chosen delivery option exists to a limited extent. Nevertheless, it is strongly advised to meticulously review and select the appropriate shipping preference prior to confirming your order to pre-empt any potential confusion or inconvenience. Should you find it necessary to make alterations to your delivery option, we kindly request you to expeditiously reach out to us via Live Chat. Our dedicated customer service team wilFew readers

• Would the couriers leave my parcel with a neighbour?

  For orders designated for delivery through DPD, you have the option to request delivery to a neighbour using the DPD app. For orders processed via APC, the neighbour delivery option is currently unavailable. If you wish to explore the possibility of delivering to a neighbour, kindly contact us through our live chat, and we will provide guidance on its feasibility. In the case of Royal Mail deliveries, unfortunately, the neighbour delivery option is not supported. While you can leave a noteFew readers

• Can I return an in-store purchase without a receipt?

  In the event of selecting a showroom display model, it will be available at a discounted price and is excluded from the refund policy. Conversely, should you decide to procure a brand-new item from our store, a refund is applicable within a 30-day timeframe, contingent upon the condition that the item remains unopened in its original packaging and has not been utilized.Few readers

• Can my item be left safe ?

  When organizing the delivery of an item, the feasibility of leaving the item in a secure location is contingent upon the courier selected for the delivery. Our services are facilitated through three distinct couriers: Royal Mail: Safe delivery is not an option as it entails non-signed delivery, and items, particularly small ones, will be posted. DPD: On the DPD app, you have the option to request the item to be left in a secure location or with a neighbour. Tracking details are providFew readers

• Would I get a time slot for delivery?

  For orders dispatched via different carriers: DPD: A precise 1-hour delivery time slot will be communicated to you on the scheduled delivery day, providing an estimate of the expected delivery time. APC (Pallet Deliveries): Although there may be instances where a 2-hour delivery window is offered, it's essential to note that this is not consistently guaranteed. The delivery, in this case, is designated as an all-day delivery, with the specific timing subject to variations based on the delFew readers

• What happens if I am out when my order is attempted to be delivered?

  The procedures for missed deliveries vary depending on the courier service selected for your shipment. With Royal Mail, a card is left, offering the option to collect from a depot or rearrange the delivery time at your convenience. DPD allows up to three redelivery attempts. However, it's essential to contact them upon receiving a card during the second attempt, as a third attempt will not be automatically initiated. For APC, a single redelivery attempt is made. In the event of a missedFew readers

• Do you offer free delivery?

  Complimentary economy delivery is extended to our customers, contingent upon their geographical location within the UK. For detailed information regarding our delivery options, associated costs, and services, please refer to our comprehensive deliveries and returns price list, accessible here.Few readers

• How do I return an item I have changed my mind on?

  We graciously accept returns within the confines of our 30-day return policy. Kindly ensure the item is returned in its original packaging and in the pristine condition in which it was initially dispatched to you. For a cost-effective and reliable return option, we recommend utilizing Parcel2Go. However, you retain the flexibility to select any other courier service of your preference. Upon arranging the return, please furnish us with the courier name and tracking number. Additionally, notFew readers

• Where is my order shipped from?

  As a compact team, our singular operational facility is situated at 5 Godwin Road, Corby, NN17 4DS, serving as the central hub for all order dispatches. Depending on the nature of the product you select, your delivery will be facilitated by one of the following reputable courier services: -Royal Mail: Primarily employed for dispatching smaller items such as parts and accessories. -DPD: Designated for the efficient delivery of most compact ride-on's, including 6V and 12V models, as wellFew readers

• Can I return my item to a drop off point?

  Returns utilizing drop-off points are not accommodated. Typically, we facilitate the return process by dispatching a pre-paid return label to you or coordinating a collection directly from your address, contingent upon the specific reason for return. Should you desire further assistance or wish to engage in a discussion, we invite you to reach out to us by completing our contact form here. https://riiroo.com/pages/contact-usFew readers

• Are you based in the UK?

  Our headquarters are situated in the United Kingdom, and we welcome visitors to our showroom. You can find us at the following address: RiiRoo™ Limited 5 Godwin Road Corby, Northants NN17 4DS Our showroom is open Monday to Friday from 9 am to 5 pm.Few readers

• I have returned my item and wanted to know when will I get my refund

  As customary procedure, we endeavor to commence the refund process within the span of 5-7 working days subsequent to the receipt of your returned item. A comprehensive examination of the vehicle by our skilled technician will be conducted. Following the successful processing of the refund, notification will be promptly conveyed to you via email.Few readers