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Deliveries & Returns
Anything related to delivery, returns and delivery tracking.
How long is my delivery going to take?
If you choose next day service at checkout and the order was placed Monday - Thursday before 1PM, then, you should expect delivery the very next day. If you live outside mainland UK, please refer to the postage service information which is displayed at checkout. In addition, you will receive a further email from our carriers once your product leaves our distribution center which will show you the exact delivery date. If you require further help with delivery, please feel free to contact our
My item is too small / too large what is the return process?
Please contact us and we will provide you with the return information. You are liable for the return costs, once we receive the item back, we will inspect it and issue a refund accordingly.
I've received a damaged product, what's next?
Firstly, this is heartbreaking for us as we work hard to avoid situations of this nature and secondly, we do recognise that things do happen and we will do our utmost to get you up and running as quickly as possible. 2 questions you need to ask yourself: Take an image of the entire product with the damaged part in view Take a close up image of the damage Take a photo of the packaging Our customer support team
I've had one of your items sitting for the past 3 months unopened, can I return it?
Generally, you have 30 days to arrange for the return of a product, however, contact our customer support team to see what they can do for you.
Will I receive my product next day in Northern Ireland?
No, orders shipped to Northern Ireland are on a 2-day service. As much as we would love to get orders delivered the next day, it’s too cost prohibitive to do so.