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Orders & Payments
Anything related to orders, payments and cancellations.
Do you ship to Europe?
Yes, we do! Below are the countries we ship to in Europe. If you have any questions, feel free to contact our support team. Austria Belgium Czech Republic Denmark Estonia Finland France Germany Greece (Mainland Only) Hungary Ireland Italy (Mainland Only) Liechtenstein Lithuania Luxembourg Monaco Netherlands Norway Poland Portugal (Mainland Only) Romania Spain (Mainland Only) Sweden If you have any questions, please feel free to get in touch with o
How do I place an order?
You have a variety of ways to order with us with, however, the prefered method for our customers seems to be our beautiful online store. If you’d rather order by speaking to a human, we also can take orders over the phone! We have tried to make the order process as intuitive and efficient as possible. Below we will detail t
How do I cancel an order?
Contact our customer support team via chat or phone on 0153 626 8088. You can also email us at firstname.lastname@example.org, however, we cannot guarantee that our team will reach your cancellation message in time before the order is despatched, for that reason, we always recommend you contact our team via telephone first.
Can I amend an order?
It isn’t always possible to amend an order after it has been placed due to the speed in which they are processed. If you would like to know whether an order can be amended or cancelled please contact our support team via chat, phone or email.
Who covers the return postage costs?
If it was your mistake, you do, if it was ours, we will! :). Fair?