• How do I cancel an order?

  We suggest that you reach out to us through Live Chat on our website if you need to cancel an order. This is because Live Chat offers the quickest response time, which will assist us in promptly processing your cancellation request. If you placed your order before 1 pm, it may not always be possible for us to cancel it in time since we dispatch orders on the same day. In addition to Live Chat, you may also fill in a contact forPopular

• Do you offer international shipping?

  We regret to inform you that we do not offer shipping services outside the United Kingdom. This decision was made due to the implementation of Brexit and the associated customs fees and taxes. We found that the cost of shipping orders outside the UK was becoming prohibitively expensive for our business and we therefore made the decision to limit our shipping services to within the UK. We apologise for any inconvenience this may cause and appreciate your understanding.Some readers

• Can I amend an order?

  It isn’t always possible to amend an order after it has been placed due to the speed in which they are processed. If you need to make any changes or cancel an order, we recommend contacting our support team as soon as possible via chat, phone, or email. Our team will be able to assist you and let you know whether it is possible to amend or cancel your order, depending on the stage it is at in the processing and delivery process.Some readers

• Order not processed but payment taken ?

  If you have not received an email confirmation with your order number, it is likely that your order was not processed successfully. In this case, we recommend checking your email spam or junk folder to ensure that the confirmation email did not end up there. The funds will show taken from your account however and will go to pending as the payment was attempted to be taken but as they couldn't be processed they will go back into your account once they have left pending. The most common reason fSome readers

• How do I place an order?

  You have a variety of ways to order with us with, however, the prefered method for our customers seems to be our beautiful online store. If you’d rather order by speaking to a human, we also can take orders over the phone! We have tried to make the order process as intuitive and efficient as possibSome readers

• Can I place an order over the phone ?

  As of the moment we do not have a phone line as we are trailing running a live chat in place of this as the customer satisfaction and response times appear to be much greater using a live chat. We can on certain requests place an order over the phone if a customer service agent is available to make a call to you. If we do call you it would be from a private number. There is one limitation to phone orders and that is we can only ship to the billing address, meaning if you're having it deliveSome readers

• I have received my order and parts are missing

  We apologise for the inconvenience caused by the missing parts in your order. Please get in touch with one of our customer service representatives through Live Chat or email, and they will be happy to assist you. In order for us to assist you more efficiently, please provide the part number, page number, and part name from the manual. Additionally, please include your postcode and order number in the message so that we can easily locate your order. Our team will then take it from there and eSome readers

• Who covers the return postage costs?

  If you would like to return an item the reason for the return will determine if we cover the cost of the return. If there is any kind of issue with your order damage, faulty, missing parts, wrong item delivered we would of course arrange the collection or return label for you. If you are returning the item because you don't like it, changed mind, want to exchange for a different model, then you would arrange the return yourself. We will be more than happy to accept the return on the item witFew readers

• I haven't received my email confirmation?

  This could be for a number of reasons. Have we got your correct email address? It's not unusual for typos to be spotted! The other reason that you may not have had a confirmation yet is because a small number of orders are quarantined for financial checking. This is nothing to worry about, we just like to be vigilant to protect us as a business and, of course, protect our customers. If this is the case, your order should be released within 24 hours and the confirmation email will be on itsFew readers

• Can I come and collect my order?

  Once an order has been placed we are unable to change this to click and collect. However, please contact our customer service team and they will see if it is possible to cancel the delivery and place a new order for you with the click and collect option. Our team will be able to provide you with the opening times of our showroom and assist you with placing the order for pickup in store.Few readers

• What payment methods do you accept?

  We offer a variety of payment options to make your shopping experience as convenient as possible. Debit cards Credit cards Mobile payments ( G-Pay, Apple Pay) PayPal Amex (American Express)Few readers

• I have a pending payment with Paypal. Why is this?

  Once PayPal releases the funds for payment, we will promptly process and fulfill your order, and dispatch it to you.Few readers

• I need an invoice can this be sent to me?

  Certainly, please contact us through our contact form and provide us with your details, along with a request for the service you need. Our team will review your request and get back to you as soon as possibleFew readers

• Can I place an order in store for home delivery?

  Yes you would be able to do this ! If you want to visit the showroom to help yourself make a decision prior to purchase you would be able to come and view the model and order it in-store. If you do not have the car space to take this with yourself we can arrange delivery for you whilst you are here.Few readers

• I purchased an item and realised it's the wrong one I wanted

  We understand that sometimes you may order an incorrect item, however, we regret to inform you that we do not offer exchanges in this case. Instead, we suggest that you place a new order for the alternative model that you prefer, and then return the original item using the steps outlined below: We will be more than happy to accept the return on the item, however, please note that in order to be eligible for a return, the item must be returned in the same condition as it was sent, which meansFew readers

• Can I change my address once order is placed?

  We regret to inform you that once an order has been confirmed and placed, we are unable to make any changes to the address provided. However, if you contact our customer service team via email, they can check with the warehouse to see if the order can be cancelled. In the event that cancellation is possible, we will issue you a full refund and advise you to place a new order with the correct address.Few readers

• Can my refund be done via alternative payment method ?

  If we need to issue a refund to you, this will be issued via the original payment method. Due to money laundering laws we have to provide the refund to the original payment method. If you have closed your bank account your old bank will sort the funds for you as we will not be able to do this.Few readers

• Do you offer gift wrapping service?

  We currently do not offer gift wrapping services. However, we are constantly reviewing our services and may offer gift wrapping in the near future. Please keep an eye on our website for any updates or changes to our services.Few readers

• Am I able to order something in-store for collection in-store?

  Yes, if the item is in stock. Please do pop down to our showroom and we will be able to assist in store with your purchase :)Few readers

• I ordered a driving license to my order do you put photo on the driving license?

  Please be advised that we do not fill out any information on driver's licenses prior to shipping. The customer is responsible for completing any necessary information on the license upon receipt.Few readers

• Are the prices online the same as the prices in store?

  There are times when we run promotions that may mean prices do differ online and in store.Few readers

• Can I reserve stock for in-store collection?

  Yes if you contact us via live chat or email us at hello@riiroo.com with the model we will be able to reserve it for you for up to 24 hours. There may be peak periods such as Christmas where we would not be able to do this.Few readers

• Where is my order?

  Upon dispatch of your order, you will be sent an email containing information about the courier company responsible for delivering your package as well as your unique tracking number. DPD Tracking If your order has been sent with DPD you can track your order by going to https://www.dpd.co.uk/ Enter your tracking number on 'Track Your Parcel' and Track. If you are unable to see information on when this is being delivered we recommend getting in touch with DPD on 0121 275 0500 andFew readers

• Can I purchase battery warranty on a product after receiving?

  The battery warranty cannot be purchased separately and must be included at the time of your initial order. Unfortunately, we are unable to add the warranty after the order has been processed and shipped.Few readers

• My battery warranty has not included with my order

  If you have purchased the battery warranty with your order, please do not worry if the physical warranty is not included with your delivery. We maintain a paperless system and have all the warranty details recorded against your order. In the event that you need to redeem a battery with your warranty, please do not hesitate to contact our customer service team via live chat or email, and they will be happy to arrange a battery replacement for you.Few readers

• Can I place one order but have the items delivered to multiple addresses?

  I apologise, but we can only accept one delivery address per order. It is not possible to have multiple delivery addresses on a single order. If you need to send items to different addresses, you will need to place separate orders for each address.Few readers

• Can I send a message with my order?

  We regret to inform you that we do not currently provide the service you are requesting. However, please note that we are constantly working to enhance our services, and we aim to provide this feature in the futureFew readers

• Do you offer NHS discount?

  Yes, we do offer a 5% discount to NHS, blue light holders and military workers for all items/orders If you were to send us an image of your ID card we will be able to provide you with a discount code. You can send this to our email address at hello@riiroo.comFew readers

• I received my order but it’s wrong what is the next steps?

  If you have any issues with your order please contact using the link below. https://riiroo.com/pages/contact-usFew readers

• If I ordered wrong colour can I change this?

  Unfortunately once an order has been placed we are unable to change the colour of the model.Few readers

• How do I check that I added the personalisation to my order?

  You should be able to see all of your optional extra's in your basket before you checkout.Few readers