• How can I contact you?

  We currently have 3 means of contact Live chat - This can be found at the bottom right side of the page when on the website Email - hello@riiroo.com Contact Form - https://riiroo.com/pages/contact-us We would usually recommend using Live Chat if you need a quick reply, a contact form if you have an existing order or email us for any unique queries.Popular

• How to Transfer MP3's Into USB for Kids Electric Ride on Cars and Motorbikes

  In this video, we will take you through the basics of transfering your MP3’s to your brand new RiiRoo GenX™ 16GB USB stick for use in kids Ride-on Cars and MotorbikesPopular

• How to Format a RiiRoo GenX™ 8GB USB Stick - Windows & MacOS

  In this video, we will show you how to format your RiiRoo GenX™ USB Stick on Windows & Mac Computers.Popular

• How do I contact via telephone?

  Unfortunately we currently do not have a active phone line and the only way of contacting us is via email or live chat. If you feel your issue needs to be escalated please do drop us across a message on either platform and we will be able to arrange a call back if needed.Popular

• Do you have a showroom?

  Yes, we do have a showroom We are open Monday to Friday 8am til 5pm. We are located at the following address - RiiRoo™ Limited 5 Godwin Road Corby, Northants NN17 4DSSome readers

• I have filled out a Contact Us form, when should I expect a response?

  Our Customer Service team endeavour to respond to and resolve all queries as promptly as possible. Due to the volume of queries during this time, response times may be slightly longer. Please note, repeatedly submitting your query via the same ticket number will push your query back the queue and will cause delays in us getting back to you.Some readers

• Why doesn't my discount code work?

  If a discount code does not work it can either mean it is not a valid discount code or the code has expired. Please contact our customer service team with the code and if you received it from us you can pop us over an email showing this and we will be able to get a new code for you.Few readers

• Are Kids Ride-On's safe?

  Children’s safety is our top priority. Quality and safety are concepts which lead our product selection, starting from its design up to delivery to the consumer. We only work with manufacturer’s that have shown a track record in manufacturing products that surpass quality and safety standards.Few readers

• What are your opening times?

  Our opening hours are Monday- Friday 8am-5pm and our address is 5 Godwin Road, Corby, Northamptonshire, NN17 4DS.Few readers

• Do you offer renting service?

  No, we do not offer this service.Few readers

• If an item is out of stock when is it likely to come back in stock?

  If there is an item that is currently showing out of stock and you would like to know when this will become available please contact us via our live chat service.Few readers

• I forgot my password and it is saying there is no account?

  If it saying you have no account you will have to contact our customer service team with the email of your account. We will then be able to send a recovery link to your email address to reset your passwordFew readers

• Are you open Bank Holidays?

  Yes, we do open on the Bank Holidays.Few readers

• Do you customise your ride ons?

  No unfortunately this is not something we offer.Few readers

• Can my item be used under heavy rain?

  We would not advise you using our products in heavy rain as this could cause damage to the electrics of the vehicle.Few readers

• What ride on vehicles are suitable for off road use?

  All of our vehicles can be used on short, mowed grass.Few readers

• I need a VAT receipt

  We can provide VAT invoices for all purchases so if you would like a VAT receipt simply let us know your order number and email address you would like the receipt sent to and we will have this to you within less than 24 hoursFew readers

• My charger stopped working

  You can purchase replacement chargers from our website. Please make sure that you purchase the correct charger for your vehicle, all of these details can be found on our website. https://riiroo.com/collections/replacement-chargers-for-kids-ride-on-toysFew readers

• What is your best selling products?

  Our top 3 sellers are: Range Rover Evoque Style RiiRoo 2020 JDX™ Tractor 2020 Lamborghini UrusFew readers

• Do you do spare wheels?

  You can purchase replacement wheels for our products, Please contact us using the link below and we can assist you with this process. https://riiroo.com/pages/contact-usFew readers