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Warranty & Refunds
Anything related to warranty and order refunds.
Can I get replacement parts if my product is out of warranty?
Yes, of course. We want to encourage (safely)prolonging the life of our products as much as possible therefore if there are parts that you require, please contact our support team. To help them locate the correct part, however, we do require the following information: A photo of the product The part number as stated on the manual Order Date If you have misplaced your product manual, then please feel free to get in touch with our lovely support team using the form [here](https:/
What is your Warranty Policy?
We aim to make the entire warranty process clear, concise and as efficient as we can make it. If you would like to arrange a return under warranty or you are unsure if your product is covered under our warranty terms, please contact our customer service team at email@example.com where they will endeavour to quickly resolve your issue/s. They do this by asking a few questions to determine eligibility as well as the difficulty in repair. Most warranty claims are resolved by sending parts out,
How many months warranty do you receive with the product/s?
Electric Ride-On’s 12-Month Manufacturer Defect Warranty Motors Parental Remotes Speed Controllers/Motherboards 30 Day Manufacturer Defect Warranty Wheels & Tires Materials including seats and handlebars Lights & Bulbs USB Ports & Aux-In Ports Batteries. Petrol Ride-On’s 30 Days Manufacturer Defect Warranty. The petrol range is only covered for 30 days due to the high chance of customer misuse or incorrect assembly. We can only provide parts for these products or repair at cost. These lin
Why does the return need to be inspected before an exchange/refund?
In order to prevent return abuse, we require all returns to be inspected before refunds/exchanges are processed. We aim to inspect returns within 5 working days, however, there are occasions where this will take longer. If a return has gone beyond the expected 5-day turnaround, please contact our customer support team for updates.