Question 1

How to Troubleshoot Common Electric Ride-On Faults and Issues

Accepted Answer

Below, we'll cover the most common faults and how you can go about troubleshooting each part. Following this guide will make it easier for you and our customer service team to pinpoint the exact part which is causing the issues which means we can get you up and running a lot quicker! :)

Please click the links below to be taken to the exact part troubleshooting guide:

How to Diagnose a Faulty Pedal Switch
How to Diagnose a Faulty MainBoard/Speed Controller
How to Diagnose a Faulty Battery
How to Diagnose a Faulty Parental Remote Control
How to Diagnose a Faulty Wheel
How to Diagnose Faulty Steering Wheel Media Controls
[How to Diagnose a Faulty Steering Wheel](/en/article/how-to-tr

Question 2

How to connect/pair the remote and the car?

Accepted Answer

Most ride-on cars have the same way of pairing to the remotes as outlined below, however, if you are having trouble pairing to your particular model, please feel free to contact our customer support team!

1) Make sure the vehicle is switched off.
2) Press and hold the "pair" button until you see a fast blinking light on the remote. let go of the "pair" button once you see the blinking lights.
3) Switch the car on
4) If the light on the remote stays steady and stops blinking, you have successfully paired! 🙂

Those are basic instruction on how you go on about pairing the remotes to the cars, however, please see the below video for more detailed instructions on pairing remotes

${youtube}How to Pair RiiRoo Ride On Car Remotes

If your remote isn't shown on the video above and you are still having trouble pairing the remote to the car then please feel free to contact our customer service team using the form linked here.

Question 3

How to Transfer MP3's Into USB for Kids Electric Ride on Cars and Motorbikes

Accepted Answer

In this video, we will take you through the basics of transfering your MP3’s to your brand new RiiRoo GenX™ 16GB USB stick for use in kids Ride-on Cars and Motorbikes

${youtube}How to Transfer MP3's to the GenX™ USB Stick

| Should you have any questions, please feel free to contact our customer support team! 🙂

Question 4

How to Diagnose a Faulty Battery

Accepted Answer

The most common symptoms of a faulty battery are:

Vehicle drives but cuts out intermittently
Vehicle does not charge
Vehicle is a lot slower than usual
Vehicle battery does not last long
Vehicle turns on but does not move
Vehicle Keeps Restarting
Vehicle does not turn on

Depending on the symptoms above, here are a few ways you can troubleshoot a faulty battery

Try and turn the car on, if this does not turn on check the battery is connected.
If the car is turning on check the voltage on the music display, this should never be lower than 2 of the total voltage e.g 10 on display for a 12v model.

If you prefer troubleshooting battery issues in video format, please find this below

${youtube}How to Diagnose a Faulty Battery

Here's a quick video showing you how to replace a faulty Battery

${youtube}How to replace a faulty Battery

Question 5

How to Diagnose a Faulty MainBoard/Speed Controller

Accepted Answer

The most common symptoms of a faulty MainBoard/Speed Controller are:

Vehicle turns on but does not drive.
Vehicle does not turn left/right via remote.
Vehicle does not pair to parental remote.
Vehicle goes backward but not forward.
Vehicle is turning on and displays full voltage but does not drive.
Vehicle works with the Pedal but not Parental Remote.

Depending on the symptoms above, here are a few ways you can troubleshoot a faulty MainBoard/Speed Controller

Test the Ride on with the Remote Control first.
Check the battery Voltage to confirm it is not the battery.
Check the all clips are plugged into the MainBoard/Speed Controller and no wires are hanging out.
If the car is not turning left or right first check the bolt on the steering rod, then check the steering motor is connected properly, if both checks pass then the chances are, the MainBoard/Speed Controller is faulty.

${youtube}RiiRoo Help - How to Diagnose a Faulty MainBoard/Speed Controller?

Question 6

How can I contact you?

Accepted Answer

We currently have 3 means of contact

Live chat - This can be found at the bottom right side of the page when on the website

Email - hello@riiroo.com

Contact Form - https://riiroo.com/pages/contact-us

We would usually recommend using Live Chat if you need a quick reply, a contact form if you have an existing order or email us for any unique queries.

${youtube}RiiRoo Help - How Can I Contact You?

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