Question 1

How to Diagnose a Faulty Battery

Accepted Answer

The most common symptoms of a faulty battery are:

Vehicle drives but cuts out intermittently
Vehicle does not charge
Vehicle is a lot slower than usual
Vehicle battery does not last long
Vehicle turns on but does not move
Vehicle Keeps Restarting
Vehicle does not turn on

Depending on the symptoms above, here are a few ways you can troubleshoot a faulty battery

Try and turn the car on, if this does not turn on check the battery is connected.
If the car is turning on check the voltage on the music display, this should never be lower than 2 of the total voltage e.g 10 on display for a 12v model.

If you prefer troubleshooting battery issues in video format, please find this below

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Here's a quick video showing you how to replace a faulty Battery

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Question 2

How to Troubleshoot Common Electric Ride-On Faults and Issues

Accepted Answer

Below, we'll cover the most common faults and how you can go about troubleshooting each part. Following this guide will make it easier for you and our customer service team to pinpoint the exact part which is causing the issues which means we can get you up and running a lot quicker! :)

Please click the links below to be taken to the exact part troubleshooting guide:

How to Diagnose a Faulty Pedal Switch
How to Diagnose a Faulty MainBoard/Speed Controller
How to Diagnose a Faulty Battery
How to Diagnose a Faulty Parental Remote Control
How to Diagnose a Faulty Wheel
How to Diagnose Faulty Steering Wheel Media Controls
[How to Diagnose a Faulty Steering Wheel](/en/article/how-to-tr

Question 3

Can I get replacement parts if my product is out of warranty?

Accepted Answer

Yes, of course. We want to encourage (safely)prolonging the life of our products as much as possible therefore if there are parts that you require, please contact our support team.

To help them locate the correct part, however, we do require the following information:

1) A photo of the product
2) The part number as stated on the manual
3) Order Date

If you have misplaced your product manual, then please feel free to get in touch with our lovely support team using the form here

Question 4

How to Diagnose a Faulty MainBoard/Speed Controller

Accepted Answer

The most common symptoms of a faulty MainBoard/Speed Controller are:

Vehicle turns on but does not drive.
Vehicle does not turn left/right via remote.
Vehicle does not pair to parental remote.
Vehicle goes backward but not forward.
Vehicle is turning on and displays full voltage but does not drive.
Vehicle works with the Pedal but not Parental Remote.

Depending on the symptoms above, here are a few ways you can troubleshoot a faulty MainBoard/Speed Controller

Test the Ride on with the Remote Control first.
Check the battery Voltage to confirm it is not the battery.
Check the all clips are plugged into the MainBoard/Speed Controller and no wires are hanging out.
If the car is not turning left or right first check the bolt on the steering rod, then check the steering motor is connected properly, if both checks pass then the chances are, the MainBoard/Speed Controller is faulty.

Question 5

How long is my delivery going to take?

Accepted Answer

If you choose next day service at checkout and the order was placed Monday - Thursday before 1PM, then, you should expect delivery the very next day. If you live outside mainland UK, please refer to the postage service information which is displayed at checkout.

In addition, you will receive a further email from our carriers once your product leaves our distribution center which will show you the exact delivery date.

If you require further help with delivery, please feel free to contact our customer service team on the form linked here.

Question 6

My item is too small / too large what is the return process?

Accepted Answer

Please contact us and we will provide you with the return information. You are liable for the return costs, once we receive the item back, we will inspect it and issue a refund accordingly.

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