• What is the difference between 24v and 24v Parallel

  The difference between 24v and 24v Parallel is the power + run time. Whilst 24v standard is more powerful and will have a faster speed the advantages of the Parallel is it will have a longer run time. When batteries are wired in Parallel the AH will carry over from both batteries. For example if you have 2 x 12v7ah batteries you would have 14aH in total. Where as singular 24v batteries or 2 x 12v batteries wired in series carries over the volts instead so it would be a true 24v. 24V ParallePopular

• How long do the ride on Cars/Motorbikes last on a single charge?

  This is heavily dependent on factors such as weight, surface, incline, temperature etc; however, you can expect anywhere from 45mins-60mins on the lower battery capacity models and 60+ on our ride on cars with the higher capacity batteries.Popular

• Can I use the parent control if a child is unable to drive by themselves?

  Yes, parental control gives you the ability to fully control the vehicle without any input from the driver. You can also take over controls via remote if you feel the child is veering away from the path so you can steer them back in the right direction.Popular

• What assembly is required on the Ride on Cars and Bikes?

  Most ride on cars or bikes are usually broken down into 6 parts Motors Wheels Steering Wheel & Column Windscreen Connecting the Battery Seat Having trouble assembling one of our ride on cars and need someone to guide you through it? Please have a look at our Youtube channel here where you may find an assembly video for your model Failing that, do contact a member of the team on either Live Chat or fill in a contact form hPopular

• I have received my ride on with blemishes, why is this?

  All ride-on cars and motorbikes are manufactured with bodies that are fabricated without post-processing. As a result, imperfections and blemishes on the body and windscreen are unavoidable. To help keep the costs down, the manufacturing process favours speed. If the body of the vehicle were to go through a polishing process after fabrication, the prices would make these ride-on toys unattainable by most :(. In the interest of hiding some of these blemishes and imperfections, some car modelsSome readers

• Owlie Mote is not pairing

  For the pairing of the remote control we have a video here Please do ensure the car is switched off, press the up and down buttons together on the controller for 3-5 seconds, once the controller starts to flash please do switch on the car, the controller will then be paired with the car. If you are still unable to pair, please do contact a member of customer services and they will be able to assist.Some readers

• Does 12V mean the battery will last longer?

  No, the battery voltage generally makes the cars/motorbikes faster, however, this does not always translate to a longer lasting battery.Some readers

• Are any of the cars suitable for 1-year-olds?

  All our Electric Ride on's have a minimum age of 2 years+ and it is up to the discretion of parents to purchase these for ages below that recommendation. If you do make the decision to purchase for ages below our recommended guidelines, then, please use our filters to find products which have 3 or 5 point harnesses included in the car. These will make sure they are better protected in the vehicle vs the standard lap belts which most cars come included with.Some readers

• Can I play my own music?

  Yes. Most of our ride-on’s come with an aux port to plug in an mp3 player or USB port so that you can play your own music through the built-in speakers. If you are having trouble playing MP3's through the USB port, please follow our formatting guidelines hereSome readers

• Will personalised number plates be delivered with my order?

  The number plates are included in the box. All ride toys sold at RiiRoo are delivered with free personalised number plates. This is true, no matter when your item is delivered. Just ensure you have entered your details in the "customise" section on the product page. Otherwise, there will be no number plate with your delivery. youtube RiiRoo Help - Will Personalised Number PSome readers

• How long does assembly take for Ride on Cars?

  Depending on how handy you are, the assembly process for kids electric ride on cars can take anywhere from 15 – 30mins. This is usually broken down into 6 parts Motors Wheels Steering Wheel & Column Windscreen Connecting the Battery Seat youtube RiiRoo Help - HowSome readers

• What charger do I need for my model ?

  The chargers are cross-compatible across all models you just need to make sure the voltage is the same. For example if you have a 6v model you will require a 6v charger The only time this is different is with Parallel models. If you have a 24v Parallel made up of 2 x 12v batteries you will need a 12v charger as opposed to a 24v one I have left a link below for our different chargers 6v - https://riiroo.com/products/riiroo-universal-6v-battery-charger-for-kids-ride-on-car-motorbikes-quad-atSome readers

• What does my order look like when it arrives?

  Your ride-on car/motorbike is delivered boxed, and yes, assembly is required. Most models will not take longer than 30mins to assemble; however, it can be done a lot quicker depending on your skills. Ride on cars are required to be assembled by doing the following: Motors (some models have these pre-installed) Wheels Steering wheel Seat Windscreen (some models have this pre-installed) Mirrors (some have these pre-installed)Some readers

• How do I change the Volume on my car/bike ?

  You can adjust the volume of your car/bike on the media display(mp3 unit) On the buttons there will be a V- and V+ you just need to hold in these buttons to start increasing or decreasing the volume. The car/bike will automatically start out on the max volume Media DisplaySome readers

• Why does the battery not last as long as advertised?

  If you are using the vehicle on a surface such as grass or wet tarmac (we don’t recommend this) then it is only normal that the battery does not last as long. Going uphill or exceeding the maximum user weight also has a big impact on battery longevity. In the cases where the car/bike feels more sluggish than usual, then the battery is most likely undercharged. A full charge should bring things back to normal, however, if you feel the battery is beyond saving, we do stock a full range of batteriFew readers

• What is the difference between 2 wheel and 4 wheel drive ?

  The difference between 2 Wheel Drive + 4 Wheel drive is the driving motors on the wheels. Most models come as a standard 2 wheel drive and you get 2 motor for the rear. If you do go for a 4 Wheel drive model this will have an additional 2 motors on the front wheels so you have 4 motors given you power. This will mean the item will go faster and will be better for any un-even surfaces or uphill. On most of our models that come as 4WD you have a switch to change it between the 2. We would advFew readers

• Can I store my product outside?

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• Do number plates come attached to the ride on?

  No, this is something you need to stick on.Few readers

• What’s the difference between Style and Licensed products?

  The difference between Style and Licensed product just means that Style won't come with official logos or badges. Licensed products mean we have the licensing agreement to use their company branding such as Mercedes, BMW, AUDI etc. If a model is a Style it means it is based off the look of the real model but we don't have the licensing agreement for that model. Unfortunately we are not able to supply licensed stickers for non-licensed models.Few readers

• Is the upgrade for all 4 wheels ?

  Yes, 1 upgrade for the tyres will be for all 4 wheels.Few readers

• Do we sell replacement chargers?

  Yes, we do offer and sell replacement chargers for our models. Please see the links below for the 6v , 12v and 24v chargers - 6V Charger 12v Charger 24V Charger If you are unsure as to which charger your model reqFew readers

• Can I use my product in wet conditions?

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• I received my product without instructions, where can I find this?

  If you have received your order without instructions you can go about this 1 of 2 ways. 1 - You can fill in a contact form here and confirm the order details or model and they will be able to send you over a PDF version. 2 - You can go on YouTube here and search the name of your model for example BMW I8 RiiRoo Assembly and you will find an assembly video we have made on YouTube showing you how to build this from start tFew readers

• Can I leave my car outside as long as the rain cover is on it?

  No, we highly recommend that you store the car or bike in a covered area to protect it from weather elements, especially during heavy rain If the item gets caught in a heavy downpour, the rain cover will not fully protect the electrical components, and as a result, the product will be water damaged. It's important to note that water damage may affect the functioning of the ride-on car or bike, and may lead to permanent damage to the electrical components. Therefore, to ensure the longevity ofFew readers

• Do you have an electric car that goes over 5 miles an hour?

  Yes, the XL Supersport has a speed range of 5km/h to 15 km/h ( 3mp/h - 15mp/h) Click here to see product Super Sport XLFew readers

• What do the P and S button on parental controller do?

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• Do you sell spare parts?

  Yes, we do hold stock on our most popular parts within our warehouse that we find customers frequently ask for. Please find a link to our spare parts section here If the part you require is not in stock within our warehouse, we can contact our manufacturer directly and see if they are able to obtain and provide lead time and price. If you are unable to find the part you require, please feel free to get in touch with our lovely supFew readers

• Do you sell replacement parental controllers?

  Yes, here is a list of all of our remotes - https://riiroo.com/pages/search-results-page?q=remote+control&page=1&rbprice=20%2C20 Please make sure you purchase the same model as came with the car as this will be the only one compatible. If we are out of stock of that remote please hit email when available and you will be notified for when these come in. If you do not see the controller your model was supplied with or unsure as to which controller you require Please do contact a member of theFew readers

• Can the cars/bikes be ridden on grass?

  Yes, the cars and bikes will be able to be driven on grass.Few readers

• Why are my back wheels plastic on the MaxDriftz Go Kart ?

  If you have upgraded the tyres on the MaxDriftz only the Front tyres will be upgraded to the Soft EVA. This is due to the Rear wheels do need to be plastic to allow the model to Drift.Few readers

• Do you have any ride ons that are suitable for adults?

  RiiRoo Super Sport XL OneQuad PX5S 150CC Quad OneUTV-PX5S 163CC 4 Stroke UTV Buggy OneScooter EX1S 36V 500W Electric ScoFew readers

• Does all the cars come with parental remote?

  99% of all of our cars come with a parental remote control however there are some that don't. Motorbikes/Quads/Petrol ride on's do not come with remote controls. There are a few cars that don't such as the Zetros and a few of our Tractors. You can see if an item has a parental remote control in general features tab of each productFew readers

• I am having trouble assembling an item

  If you are experiencing issues assembling an item we recommend you check out our Youtube channel where most of our products have assembly videos here If you are unable to find the product you have in our videos please get in touch with our customer support team and they will be able to assist.Few readers

• Can we upgrade our battery?

  We do not recommend in upgrading the batteries and will only recommend the compatible battery your model was supplied with. If you do wish to change the voltage of your battery , you will need to change all electrical components of the model so they are compatible with the new higher voltage.Few readers

• Drift Go Kart - Wheel Upgrade ?

  The EVA wheel upgrade for our 'RiiRoo MaxDriftz™ Electric Go Kart' will only upgrade the 2 front wheels to EVA. The reason for this is the back wheels need to remain plastic to allow the drift functionality properly. As EVA has better grip it can prevent the item from drifting hence these will be supplied with the standard wheelsFew readers

• Does it come assembled?

  The model will arrive to you boxed and unassembled, so will require assembling once delivered. We do offer an assembly service before dispatch. Should you wish to add this to your basket please click hereFew readers

• Do you stock the trailer for the Mercedes Actros Truck?

  Yes we do sell the trailer for this truck, please find the link attached - Mercedes Actros TrailerFew readers

• My personalised plate is missing ?

  If you have received your order and the number plate is missing get in touch with our customer service team who will get this re-sent on 1st class Royal Mail service for you. You can contact via live chat or fill in a contact form here Please confirm your order number/delivery postcode and they will get it dispatched as soon as they pick up on your messageFew readers

• What is the difference between 6v, 12v and 24v ?

  The V stands for Voltage which is the power of the Battery. This means the higher the Voltage the faster the item will be. On average a 6v will go 3kmh, 12v 5km and a 24v 7km. This will also vary on the motors that model has as this can also improve the speed. You can find the Voltage of the battery underneath the title of the listing or in the general features section If you are still unsure which voltage to go for contact our customer service team via live chat or fill in a contact formFew readers

• I need a replacement remote, which one should I buy?

  Yes, here is a list of all of our remotes - https://riiroo.com/pages/search-results-page?q=remote+control&page=1&rbprice=20%2C20 Please make sure you purchase the same model as came with the car as this will be the only one compatible. If we are out of stock of that remote please hit email when available and you will be notified for when these come in. You can find the suitable remote for your model by going to the product listing in the description section there is a Looking for Spare PartFew readers

• Do you sell spare keys?

  Yes, we do sell spare keys for most models. Please do contact a member of customer services and they will be able to advise the price and availability.Few readers

• My wheels have arrived but are not upgraded?

  If you have purchased the upgraded tyres for your model and find that they are not what you expected please do contact a member of the customer service team. Please do this either via live chat or email and ensure that you include a image of the wheels you have received. They will then be able to confirm and advise whether you have received the correct tyres as per your purchase. One thing to note is that Plastic Standard wheels can be identified as they will have a thin gripped strip thaFew readers

• Do you price match?

  Regrettably, we are not able to match the prices of our competitors. The reason being is there is many versions of the same model out there and they have different specs and come from different manufacturers.Few readers

• Which surface would be best for using my ride on?

  The best surface for your ride-on would be flat pavement/concrete. Some of our ride-ons are made for any terrain and off-roading which will verify in the description but as the norm this will be the best performance for yourself. If you are looking to take this more off-road we would recommend purchasing the EVA wheel upgrade as EVA wheels work better on grass. If you are still uncertain on which model to go for you can filter on the website for ones with EVA tyres or for Off-road Jeeps/QuaFew readers

• parental controller range / distance it will stay connected ?

  Few readers

• Does it come with leather seat?

  Majority of our ride ons have the optional upgrade leather style seat, if you would like to know if a product has this upgrade option hit the 'Personalise' button and you will be given the upgrade options.Few readers

• What safety standard do our products meet?

  Few readers

• What is the top speed of a particular item?

  You can find the top speed of an item under 'General Features' How to find Lowest to Top SpeedFew readers

• Can I buy a gift card?

  Yes we do offer Gift Cards :) Gift Card Link You have a range from £50 - £500.Few readers

• What is the run time on a 12v and 24v ride on?

  The run time for a 12v model is between 45 to 60minutes. The run time for 24v models is between 60 to 90 minutes. This of course is all dependent on how the model is being driven (speed high or low) , surface ( flat or inclined) You many find that if you are driving the model in a hilly area at full speed you will not get the same run time as you would on a flat surface.Few readers

• I need to order a battery which one is the right one to purchase?

  Please do check your current battery, the white writing on the side of the battery will advise the voltage you require when purchasing a replacement. Please do ensure you check this before purchasing and connecting the battery. You can find the suitable battery for your model by going to the product listing in the description section there is a Looking for Spare Parts? click on this and it will show a list of parts that are compatible with this model.Few readers

• If I purchase the bow will this be attached to the product?

  If you purchase the bow this will not come attached as the car is flat-packed so you will have to assemble the car and put the bow on it. We made a tutorial video on how to put the bow on if you are unsure on how to make this - https://www.youtube.com/watch?v=imnIXgb16gFew readers

• Can I get a trailer for the Tractors without trailers?

  We unfortunately do not sell compatible trailers for the tractors sold without trailers.Few readers

• Can I modify a ride on I purchased?

  Yes, it can be done. However we do not support or able to assist with any modifications due to not being trained in this area, so will not be able to provide the appropriate assistance.Few readers

• Why does it show 2 seats if its a 1 seater model ?

  Some 1 seater models may have 2 head rests for cosmetics purposes to make the appearance of model more like a real car.Few readers

• Can the ride-on's be used on public roads ?

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• Are any of your ride ons suitable for children with disabilities?

  Most of our products would be suitable for children with disabilities. We would recommend filtering on the website for models with a parental remote control and a 3 or 5 point harness. If you have any further questions please fill in a contact form here and we will be able to assist for youFew readers

• What is the biggest ride on car you have?

  One of our largest model suitable for 8+ ride on car we have is our XL supersport - https://riiroo.com/products/riiroo-super-sport-xl-24v-2-seater-24v-battery-electric-ride-on-carFew readers

• Do the number plates print in capitals?

  Few readers

• How fast does the RiiRoo Super Sport XL go?

  Few readers

• My number plates are too small/too large

  Regrettably, it is not possible to customise the size of number plates for individual items as they are fixed at a standardized size. They size of the number plates are 14cm x 4cmFew readers

• How do I find out whether the car/bike is suitable for my child?

  We try to provide as much information as we can to help the customer find out whether the model will be suitable for the end user. Of course we know putting only a maximum user age may be difficult for judgement as we know each child does develop and grow at their own pace. This is why we do list maximum user age, height and weight for all models to make this easy to make judgement on whether this is suitable. I have attached a image below from a product listing where you will find this inFew readers

• Recommended Safety gear for ONE MOTO Range

  With the One Moto range models we stock we advise and recommend the following attire to be worn - Always wear proper protective equipment such as an approved safety helmet, elbow pads and knee pads. A helmet may be legally required by local law or regulation in your area. A long-sleeved shirt, long pants and gloves are recommended. Always wear athletic shoes, never drive barefooted or in sandals, and keep shoelaces tied and out of the way of the wheels, motor and drive system.Few readers

• BEFORE YOU BEGIN FOR ONEATV-PX1S

  Remove contents from the box. Remove the foam separators that protect the components from damage during shipping. Inspect the contents of the box for scratches in the paint, dents or kinked cables that may occur during shipping. Because the product was 85 percent assembled and packed at the factory, there should not be any problems, even if the box has a few scars or dents. If you do find any issues with the model, please do contact a member of customer services with any queries and they wilFew readers

• Safety for Petrol & Electric Go Kart

  The recommended age for operating this Go Kart is 13 and over. Even though a child may meet the minimum recommended age, children differ in skills, physical abilities, and judgement. Some children may not be able to operate the Go Kart safely. Parents should permit continued use only if they determine that the child has the ability to operate the Go Kart in a safe manner. THIS Go Kart IS NOT A TOY AND COULD BE HAZARDOUS TO OPERATE. A Go Kart handles differentlFew readers

• OneKart PX3S | 98cc | 4-Stroke | PRE-RIDE - CHECKLIST

  It is important to check the following before every use: Steering Smoothness No restriction of movement Brakes Correct fluid level Inspect hoses for leaks Inspect brake pads for wear Correct fluid level Inspect hoses for leaks Inspect brake pads for wear Tires Proper tire pressure Proper tread depth Rubber has no cracks Fuel Tank Enough fuel for the ride Fuel cap secure Hoses have no sign of cracks or lFew readers

• Can I upgrade battery from 12v to 24v?

  You are able to upgrade your 12v battery to a 24v battery. However you will need to make sure that you replace any other parts in the vehicle that may be designed for a 12v model e.g the control board modules. If you require further assistance with this please contact us via email or live chat, we are open Monday- Friday 9am-5pm.Few readers

• Do the ride-on's come assembled ?

  No, the ride-on's do not come assembled. We do offer assembly service for £49 which includes the labour cost of building these along with a pallet delivery. If you wish to add assembly to your basket click here In case you prefer to handle the task independently, we have assembly videos available on YouTube here for most of our models that provide a step-by-step guide.Few readers

• What tools do I need to build the cars and motorbikes?

  For the assembly of most our ride on vehicles you will need the following tools - Flat head screw driver Cross head screw driver Wrench All screws and fittings will be supplied.Few readers

• Are your petrol models compatible with the new E10 petrol?

  Yes, as long as E5 or E10 unleaded fuel is used this will be compatible. It's important to note that using any other fuel types or mixtures may not be compatible and may cause damage to the engine or other components of the product. Therefore, it's essential to use the appropriate fuel types as specified in the manufacturer's instructions to ensure optimal performance and prevent any potential damage to the product.Few readers

• What ride ons come with Bluetooth?

  Some of our models feature Bluetooth. To find out if the product you are looking for features Bluetooth please check out the Media Console Features of the vehicle.Few readers

• What ride on vehicle can be ridden on grass?

  All of our models can be driven on short grass.Few readers

• Do you sell body parts?

  We don't stock body parts for the car as you will often find other than physical damage you will have no issues with the body of your ride-on however we do have certain parts such as steering wheels, wheels for some models that are highly requested If you are looking to order a part we don't stock we can usually order it from the manufacturer for you however you may experience longer wait times on this as we would have to wait for the part to be produced and sent to us as opposed to just dispatFew readers

• Do the push along cars come with a parental handle?

  Unfortunately none of our push along cars come with parental handle.Few readers

• What upgrades do you offer?

  We offer upgrades on the seat, wheels and parental remote.Few readers