Go to website
Back
Articles on:
Products & Features
Anything related to products and their varied features.
Are any of the cars suitable for 1-year-olds?
All our Electric Ride on's have a minimum age of 2 years+ and it is up to the discretion of parents to purchase these for ages below that recommendation. If you do make the decision to purchase for ages below our recommended guidelines, then, please use our filters to find products which have 3 or 5 point harnesses included in the car. These will make sure they are better protected in the vehicle vs the standard lap belts which most cars come included with. The image below will show you how
Very popular
How long do the ride on Cars/Motorbikes last on a single charge?
This is heavily dependant on factors such as weight, surface, incline, temperature etc; however, you can expect anywhere from 45mins-60mins on the lower battery capacity models and 60+ on our ride on cars with the higher capacity batteries. Keep in mind that these are estimates and they could go up and down depending on terrain.
Very popular
How long does assembly take for Ride on Cars?
Depending on how handy you are, the assembly process for kids electric ride on cars can take anywhere from 15 – 30mins. This is usually broken down into 6 parts Motors Wheels Steering Wheel & Column Windscreen Connecting the Battery Seat
Very popular
Can I use the parent control if a child is unable to drive by themselves?
Yes, parental control gives you the ability to fully control the vehicle without any input from the driver. You can also take over controls via remote if you feel the child is veering away from the path so you can steer them back in the right direction.
Very popular
Does 12V mean the battery will last longer?
No, the battery voltage generally makes the cars/motorbikes faster, however, this does not always translate to a longer lasting battery.
Very popular
Will personalised number plates be delivered with the car for next day delivery?
The number plates are included in the box.
Popular
What does my order look like when it arrives?/Are ride on toys fully assembled?
Your ride-on car/motorbike is delivered boxed, and yes, assembly is required. Most models will not take longer than 30mins to assemble; however, it can be done a lot quicker depending on your skills. Ride on cars are required to be assembled by doing the following: Motors (some models have these pre-installed) Wheels Steering wheel Seat Windscreen (some models have this pre-installed) Mirrors (some have these pre-installed)
Popular
I have received my ride on with blemishes, why is this?
All ride-on cars/motorbikes have fabricated bodies without post-process; therefore, you will always see imperfections and blemishes on the body & windscreen. To help keep the costs down, the manufacturing process favours speed. If the body of the vehicle were to go through a polishing process after fabrication, the prices would make these ride-on toys unattainable by most :(. In the interest of hiding some of these blemishes and imperfections, some car models have a layer of paint added to the
Popular
Can I play my own music?
Yes. Most of our ride-on’s come with an aux port to plug in an mp3 player or USB port so that you can play your own music through the built-in speakers. If you are having trouble playing MP3's through the USB port, please follow our formatting guidelines here
Popular
Why does the battery not last as long as advertised?
If you are using the vehicle on a surface such as grass or wet tarmac (we don’t recommend this) then it is only normal that the battery does not last as long. Going uphill or exceeding the maximum user weight also has a big impact on battery longevity. In the cases where the car/bike feels more sluggish than usual, then the battery is most likely undercharged. A full charge should bring things back to normal, however, if you feel the battery is beyond saving, we do stock a full range of batteri
Popular
Do number plates come attached to the ride on?
No, this is something you need to stick on.
Some readers
Can I use the Car/Motorbike in wet conditions?
No. This is not recommended as water going into the electrical components will cause permanent damage to the vehicle.
Some readers
Can I store the Car/Motorbike outside?
We do not recommend this. Condensation could cause issues with the electrical components therefore for longevity we recommend that you try and store the vehicle indoors.
Some readers
What is the top speed of a particular item?
Most of our items will not exceed 6km/h, but this can vary. if we do not have the answer in the description we can always check with the manufacturer to be sure.
Some readers
What charger do I need for my model ?
The chargers are cross-compatible across all models you just need to make sure the voltage is the same. For example if you have a 6v model you will require a 6v charger The only time this is different is with Parallel models. If you have a 24v Parallel made up of 2 x 12v batteries you will need a 12v charger as opposed to a 24v one I have left a link below for our different chargers 6v - https://riiroo.com/products/riiroo-universal-6v-battery-charger-for-kids-ride-on-car-motorbikes-quad-at
Some readers
What is the difference between 24v and 24v Parallel
The difference between 24v and 24v Parallel is the power + run time. Whilst 24v standard is more powerful and will have a faster speed the advantages of the Parallel is it will have a longer run time. When batteries are wired in Parallel the aH will carry over from both batteries. For example if you have 2 x 12v7ah batteries you would have 14aH in total. Where as singular 24v batteries or 2 x 12v batteries wired in series carries over the volts instead so it would be a true 24v. 24V Paralle
Few readers
Is the EVA upgrade for all 4 wheels ?
Yes the upgrade is for all 4 wheels of the model you only have to purchase 1 of the upgrades. The only model that does not fall under this category is the Drift Go Kart we do as the upgrade will only be for the front 2 wheels as the back 2 remain plastic for the drifting ability
Few readers
Does it come assembled?
The model will arrive to you boxed and unassembled, so will require assembling once delivered. We do offer an assembly service before dispatch and this is £99, this cost covers the labour and pallet delivery.
Few readers
Owlie Mote is not pairing
For the pairing of the remote control - Please do ensure the car is switched off, press the up and down buttons together on the controller for 3-5 seconds, once the controller starts to flash please do switch on the car, the controller will then be paired with the car. If you are still unable to pair, please do contact a member of customer services and they will be able to assist.
Few readers
Do we sell replacement chargers?
Yes, we do offer and sell replacement chargers for our models. Please see the links below for the 6v , 12v and 24v chargers - 6V Charger 12v Charger 24V Charger If you are unsure as to which charger your model req
Few readers
Can you get a different name for the front + back on the number plates ?
The number plates are printed as a set of 2 with the same name (1 White + 1 Yellow) however if you contact the customer service team they will be more than happy to send out a 2nd set if you were looking to get 2 different names on there. If you are looking to purchase number plates individually these can be found on our website. I will include links to both plates below https://riiroo.com/products/limited-edition-number-plate https://riiroo.com/products/personalised-self-adhesive-14-x-4-cm-n
Few readers
Drift Go Kart - Wheel Upgrade ?
The EVA wheel upgrade for our 'RiiRoo MaxDriftz™ Electric Go Kart' will only upgrade the 2 front wheels to EVA. The reason for this is the back wheels need to remain plastic to allow the drift functionality properly. As EVA has better grip it can prevent the item from drifting hence these will be supplied with the standard wheels
Few readers
What assembly is required on the Ride on Cars and Bikes?
Most ride on cars or bikes are usually broken down into 6 parts Motors Wheels Steering Wheel & Column Windscreen Connecting the Battery Seat Having trouble assembling one of our ride on cars and need someone to guide you through it? Please do contact a member of the team on either Live Chat or Email and they will be able to assist.
Few readers
Can the cars/bikes be ridden on grass?
Yes, the cars and bikes will be able to be driven on grass.
Few readers
Does it come with leather seat?
You can upgrade on certain models for the model to be supplied with the leather seat. The upgrade option will be shown on the product page.
Few readers
How do I change the Volume on my car/bike ?
You can adjust the volume of your car/bike on the media display(mp3 unit) On the buttons there will be a V- and V+ you just need to hold in these buttons to start increasing or decreasing the volume. The car/bike will automatically start out on the max volume Refer to the image below to see the buttons Media Display
Few readers
What’s the difference between Style and Licensed products?
The difference between Style and Licensed product just means that Style won't come with official logos or badges. Licensed products mean we have the licensing agreement to use their company branding such as Mercedes, BMW, AUDI etc. If a model is a Style it means it is based off the look of the real model but we don't have the licensing agreement for that model. Unfortunately we are not able to supply licensed stickers for non-licensed models. 2 examples of a Licensed and Style BMW I8 below
Few readers
What do the P and S button on parental controller do?
The P button on the parental controller will enable you to Park the model. The S button is for speed and this will allow you to alter the speed of the model.
Few readers
Can the ride-on's be used on public roads ?
No, with current UK laws ride-on's are designed for private land usage only.
Few readers
Does all the cars come with parental remote?
99% of all of our cars come with a parental remote control however there are some that don't. Motorbikes/Quads/Petrol ride on's do not come with remote controls. There are a few cars that don't such as the Zetros and a few of our Tractors. You can see if an item has a parental remote control in general features tab of each product
Few readers
Do you sell replacement parental controllers?
Yes, here is a list of all of our remotes - https://riiroo.com/pages/search-results-page?q=remote+control&page=1&rb_price=20%2C20 Please make sure you purchase the same model as came with the car as this will be the only one compatible. If we are out of stock of that remote please hit email when available and you will be notified for when these come in. If you do not see the controller your model was supplied with or unsure as to which controller you require Please do contact a member of the
Few readers
Do you sell spare parts?
Yes, we do hold stock on our most popular parts within our warehouse that we find customers frequently ask for. Please do contact a member of the customer service team and they will be able to assist - To help them locate the correct part, however, we do require the following information: A photo of the product The part number as stated on the manual Order Date If you have misplaced your product manual, then please feel free to get in touch with our lovely support team using
Few readers
Are any of your ride ons suitable for children with disabilities?
Most of our products would be suitable for children with disabilities. We would recommend filtering on the website for models with a parental remote control and a 3 or 5 point harness. If you have any further questions please drop an email to hello@riiroo.com and we will be able to assist for you
Few readers
Which surface would be best for using my ride on?
The best surface for your ride-on would be flat pavement/concrete. Some of our ride-ons are made for any terrain and off-roading which will verify in the description but as the norm this will be the best performance for yourself. If you are looking to take this more off-road we would recommend purchasing the EVA wheel upgrade as EVA wheels work better on grass. If you are still uncertain on which model to go for you can filter on the website for ones with EVA tyres or for Off-road Jeeps/Qua
Few readers
What is the difference between 2 wheel and 4 wheel drive ?
The difference between 2 Wheel Drive + 4 Wheel drive is the driving motors on the wheels. Most models come as a standard 2 wheel drive and you get 2 motor for the rear. If you do go for a 4 Wheel drive model this will have an additional 2 motors on the front wheels so you have 4 motors given you power. This will mean the item will go faster and will be better for any un-even surfaces or uphill. On most of our models that come as 4WD you have a switch to change it between the 2. We would adv
Few readers
Do the number plates print in capitals?
Yes, all number plates do print in capitals. So if you do find your email confirmation has some lower case and some upper case lettering , this will have no affect once the plates are printed :)
Few readers
My personalised plate is missing ?
If you have received your order and the number plate is missing get in touch with our customer service team who will get this re-sent on 1st class Royal Mail service for you. You can contact via live chat or email at hello@riiroo.com Just confirm your order number/delivery postcode and they will get it dispatched as soon as they pick up on your message
Few readers
What is the difference between 6v, 12v and 24v ?
The V stands for Voltage which is the power of the Battery. This means the higher the Voltage the faster the item will be. On average a 6v will go 3kmh, 12v 5km and a 24v 7km. This will also vary on the motors that model has as this can also improve the speed. You can find the Voltage of the battery underneath the title of the listing or in the general features section If you are still unsure why Voltage to go for contact our customer service team via live chat or email us at hello@riiroo
Few readers
Can I leave my car outside as long as the rain cover is on it?
We recommend that you keep the car/bike stored away in a covered area. If the item was to get caught in a heavy down pour the rain cover will not protect the electrical components and will end up being water damaged.
Few readers
I received my product without instructions, where can I find this?
If you have received your order without instructions you can go about this 1 of 2 ways. 1 - You can email hello@riiroo.com and confirm the order details or model and they will be able to send you over a PDF version. 2 - You can go on YouTube and search the name of your model and RiiRoo assembly for example BMW I8 RiiRoo Assembly and you will find an assembly video we have made on YouTube showing you how to build this start to finish.
Few readers
Do you have any ride ons that are suitable for adults?
The products suitable for adults are: XL Super Sport PX5S Quad PX5S Buggy [EX1S Electric Scooter](https://riiroo.com/products/onescooter-adult-electric-e-scooter-500
Few readers
Do you have an electric car that goes over 5 miles an hour?
Yes, the XL Supersport has a speed range of 5km/h to 15 km/h ( 3mp/h - 15mp/h) https://riiroo.com/products/riiroo-super-sport-xl-24v-2-seater-24v-battery-electric-ride-on-car#general-features
Few readers
My wheels have arrived but are not upgraded?
If you have purchased the upgraded tyres for your model and find that they are not what you expected please do contact a member of the customer service team. Please do this either via live chat or email and ensure that you include a image of the wheels you have received. They will then be able to confirm and advise whether you have received the correct tyres as per your purchase. **One thing to note is that Plastic Standard wheels can be identified as they will have a thin gripped strip th
Few readers
Why are my back wheels plastic on the MaxDriftz Go Kart ?
If you have upgraded the tyres on the MaxDriftz only the Front tyres will be upgraded to the Soft EVA. This is due to the Rear wheels do need to be plastic to allow the model to Drift.
Few readers
What is the biggest ride on car you have?
One of our largest model suitable for 8+ ride on car we have is our XL supersport - https://riiroo.com/products/riiroo-super-sport-xl-24v-2-seater-24v-battery-electric-ride-on-car
Few readers
parental controller range / distance it will stay connected ?
We would advise that you stay within a 2-4 metre range of the car when using the parental controller to keep it connected to the car.
Few readers
I need a replacement remote, which one should I buy?
Yes, here is a list of all of our remotes - https://riiroo.com/pages/search-results-page?q=remote+control&page=1&rb_price=20%2C20 Please make sure you purchase the same model as came with the car as this will be the only one compatible. If we are out of stock of that remote please hit email when available and you will be notified for when these come in. If you do not see the controller your model was supplied with or unsure as to which controller you require Please do contact a member of the
Few readers
I am having trouble assembling an item
If you are experiencing issues assembling an item we recommend you check out our Youtube channel where most of our products have assembly videos. https://www.youtube.com/channel/UCqN6K2rOe2BA4UHBl45XwOw If you are unable to find the product you have in our videos please get in touch with our customer support team and they will be able to assist.
Few readers
Can I get a trailer for the Tractors without trailers?
We unfortunately do not sell compatible trailers for the tractors sold without trailers.
Few readers
Do you sell spare keys?
Yes, we do sell spare keys for most models. Please do contact a member of customer services and they will be able to advise the price and availability.
Few readers
Why does it show 2 seats if its a 1 seater model ?
Some 1 seater models may have 2 head rests for cosmetics purposes to make the appearance of model more like a real car.
Few readers
What is the run time on a 12v and 24v ride on?
The run time for a 12v model is between 45 to 60minutes. The run time for 24v models is between 60 to 90 minutes. This of course is all dependent on how the model is being driven (speed high or low) , surface ( flat or inclined) You many find that if you are driving the model in a hilly area at full speed you will not get the same run time as you would on a flat surface.
Few readers
Do you stock the trailer for the Mercedes Actros Truck?
Yes we do sell the trailer for this truck, please find the link attached - Mercedes Actros Trailer
Few readers
Is the upgrade for all 4 wheels ?
Yes, the upgrade for the tyres will be for all 4x wheels.
Few readers
Can I modify a ride on I purchased?
Yes, it can be done. However we do not support or able to assist with any modifications due to not being trained in this area, so will not be able to provide the appropriate assistance. If you were to upgrade please do be mindful all electrical components of the ride on will need replaced and any warranty left of the order will be voided.
Few readers
Do you price match?
Unfortunately we are unable to price match with our competitors. The reason being is there is many versions of the same model out there and they have different specs and come from different manufacturers.
Few readers
If I purchase the bow will this be attached to the product?
If you purchase the bow this will not come attached as the car is flat-packed so you will have to assemble the car and put the bow on it. We made a tutorial video on how to put the bow on if you have any issues - https://www.youtube.com/watch?v=im_nIXgb16g
Few readers
I need to order a battery which one is the right one to purchase?
Please do check your current battery, the white writing on the side of the battery will advise the voltage you require for replacements. Please do ensure you check this before purchasing and connecting. If you are struggling to locate , please do send a image of your battery over to a member of the customer service team either via live chat or email and they will be able to assist :) With any replacement battery, once connected you will need to make sure this is fully charged before use.
Few readers
Can we upgrade our battery?
We do not recommend in upgrading the batteries and will only recommend the compatible battery your model was supplied with. If you do wish to change the voltage of your battery , you will need to change all electrical components of the model so they are compatible with the new higher voltage. Please do note if you do upgrade your model whilst in warranty, this will be voided and we will no longer cover your order.
Few readers
Can you get the XL super sport in different colours ?
We offer the XL super sport in Red, Grey or Pink.
Few readers
What safety standard do our products meet?
All our products meet and exceed all British and European standards for toy safety.
Few readers
Can I buy a gift card?
Yes we do offer Gift Cards :) https://riiroo.com/products/gift-card You have a range from £50 - £500.
Few readers
How fast does the RiiRoo Super Sport XL go?
The maximum speed for this is: 5 - 15 KM/h
Few readers
