What should I do if I receive an incorrect or faulty item?
We're sorry to hear that you've received an incorrect or faulty item.
So we can get this sorted for you, please drop us a message with the following info:
Your name
Your order number & delivery postcode
Product name & code (this can be found on your order confirmation email)
Picture of the fault / incorrect item
You can send these via the contact form on the website or directly too hello@riiro.com
If you contact after 30 days the return period would've expired however we would still be able to provide assistance as per below.
If it was the incorrect item and it still hadn't been used and had the original packaging we can still bring this back to swap it over.
If the item was faulty we would be able to provide a replacement part or fault to resolve this, if we are unable to do either of these we could then swap it over for you
So we can get this sorted for you, please drop us a message with the following info:
Your name
Your order number & delivery postcode
Product name & code (this can be found on your order confirmation email)
Picture of the fault / incorrect item
You can send these via the contact form on the website or directly too hello@riiro.com
If you contact after 30 days the return period would've expired however we would still be able to provide assistance as per below.
If it was the incorrect item and it still hadn't been used and had the original packaging we can still bring this back to swap it over.
If the item was faulty we would be able to provide a replacement part or fault to resolve this, if we are unable to do either of these we could then swap it over for you
Updated on: 30/07/2021
Thank you!