Articles on: Orders & Payments

Where is my order?

Upon dispatch of your order, you will be sent an email containing information about the courier company responsible for delivering your package as well as your unique tracking number.

DPD Tracking

If your order has been sent with DPD you can track your order by going to

Enter your tracking number on 'Track Your Parcel' and Track.

If you are unable to see information on when this is being delivered we recommend getting in touch with DPD on 0121 275 0500 and they will be able to assist.


Pallet Deliveries

This can be tracked by going to

Click on** Track IT**

Enter your delivery postcode with a space then enter your RI reference which is emailed to you under Consignment No

If the tracking is not clear when you are expected to receive your order please get in touch with Action Express on 01600 700 400

It is important to note that if you have chosen a delivery option that takes 3-5 or 5-7 working days, your order will be sent through a booking service. The courier company responsible for delivering your package will not attempt to deliver it unless a booking has been made. They will contact you within 1-2 working days after dispatch to arrange a delivery booking. If you miss their initial attempt to contact you, we suggest reaching out to the courier company using the contact number provided to book your delivery.

Updated on: 27/02/2023

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