Articles on: Orders & Payments

Where is my order?

You will receive an email with the courier company your order has been sent with and your tracking number.

DPD Tracking

If your order has been sent with DPD you can track your order by going to

Enter your tracking number on 'Track Your Parcel' and Track.

If you are unable to see information on when this is being delivered we recommend getting in touch with DPD on 0121 275 0500 and they will be able to assist.


Pallet Deliveries

This can be tracked by going to

Click on** Track IT**

Enter your delivery postcode with a space then enter your RI reference which is emailed to you under Consignment No

If the tracking is not clear when you are expected to receive your order please get in touch with Action Express on 01600 700 400

Please note if you have selected 3-5 / 5-7 working day deliveries your order is sent on a booking service and the courier company will not attempt to deliver unless this is booked in. They will try get in touch with you 1-2 working days after it has been dispatched to book in your delivery. If this was missed we recommend getting in touch to book in your delivery on the above contact number.

Updated on: 29/07/2022

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