Articles on: Orders & Payments

Are returns free?

If you would like to return an item the reason for the return will determine if we cover the cost of the return.

If there is any kind of issue with your order damage, faulty, missing parts, wrong item delivered we would of course arrange the collection or return label for you.

If you are returning the item because you don't like it, changed mind, want to exchange for a different model, then you would arrange the return yourself.

We will be more than happy to accept the return on the item within the 30 day period, however, please note it must be returned in the same condition it was sent in (brand new) and in original box, we can suggest parcel2go as they seem to be the cheapest.

Our address is: RiiRoo™ & We R Sports™, 5 Godwin Road, Earlstrees Industrial Estate, Northants, Corby, NN17 4DS

The parcel must also be dismantled and packaged in the original box. Any product that is not packaged correctly or safely to prevent damage and we receive the returned item damaged a 20% fee will be deducted from your refund. If your product has been opened and assembled and it is not possible to fully dismantle it we would require you to bubble-wrap this to ensure no damage during transit.

If you have any questions in regard to the above details please get in touch with us.

Due to the current crisis, we have been instructed to advise all customers to disinfect their parcels before sending them back to us. We appreciate you're understanding of the matter.

If you have already connected the battery, please ensure this is disconnected the same way it was originally sent to you.

Please also tell us the courier and the tracking number, once this has been returned back to us so we can keep track of when this comes back.

Updated on: 20/06/2023

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