Articles on: Orders & Payments

Are returns free?

If you wish to initiate a return, it's important to note that the eligibility for cost coverage during the return process depends on the reason for the return.

In the event that you encounter any issues with your order, such as damage, a faulty product, missing parts, or an incorrect item delivered, rest assured that we will promptly make arrangements for the collection or provide a return label to facilitate the return process.

However, if your decision to return the item is based on personal preferences, a change of mind, or the desire to exchange it for a different model, kindly understand that you would be responsible for organizing the return yourself.

We are more than willing to accept returns within the 30-day period, but it's imperative to ensure that the item is returned in the same pristine condition it was originally sent in, with its original packaging. For your convenience, we recommend considering the services of Parcel2Go, as they often offer competitive rates for shipping.

Our return address is as follows:
RiiRoo™ & We R Sports™
5 Godwin Road, Earlstrees Industrial Estate
Northants, Corby, NN17 4DS

It's crucial to dismantle and package the item in its original box to prevent any potential damage during transit. Please be aware that if the returned item is not packaged securely and arrives in a damaged condition, a 20% fee will be deducted from your refund. In cases where the product has been opened, assembled, and cannot be fully dismantled, we request that you take precautions by using bubble-wrap to ensure its safety during the return journey.

If you have any inquiries or require further clarification regarding the aforementioned instructions, please do not hesitate to reach out to us.

In light of the ongoing global crisis, we kindly advise all customers to disinfect their parcels before returning them to us. Your understanding and cooperation in this matter are greatly appreciated.

If you have already connected the battery, please ensure that you disconnect it following the same procedure as it was originally sent to you. Additionally, kindly provide us with the details of the courier used and the tracking number once the item has been returned to us. This information will assist us in tracking the return process efficiently.

Updated on: 03/11/2023

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