Articles on: Orders & Payments

I haven't received my email confirmation?

There are a few potential reasons for the delay in receiving your confirmation email. First, we kindly ask you to verify if the email address associated with your order is correct, as typos can occasionally occur.

Additionally, some orders undergo a brief financial review as part of our precautionary measures. This is a standard procedure aimed at ensuring the security of both our business and valued customers. If your order is in this category, rest assured that it will be released within 24 hours, and you will receive the confirmation email promptly.

Another possible reason for the delay is a failed payment processing. If you haven't received an email confirmation with your order number, it indicates that the payment was unsuccessful. Although the funds may appear deducted from your account, they are temporarily frozen by the bank due to the unsuccessful transaction.

Should you have any further inquiries or require assistance, please do not hesitate to reach out to us.

Updated on: 15/11/2023

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