Articles on: Orders & Payments

I purchased an item and realised it's the wrong one I wanted

We understand that sometimes you may order an incorrect item, however, we regret to inform you that we do not offer exchanges in this case.

Instead, we suggest that you place a new order for the alternative model that you prefer, and then return the original item using the steps outlined below:

We will be more than happy to accept the return on the item, however, please note that in order to be eligible for a return, the item must be returned in the same condition as it was sent, which means it should be in brand new condition and in its original packaging.

Our address is: RiiRoo™ & We R Sports™, 5 Godwin Road, Earlstrees Industrial Estate, Northants, Corby, NN17 4DS

The parcel must also be dismantled and packaged in the original box. Any product that is not packaged correctly or safely to prevent damage and we receive the returned item damaged a % fee will be deducted from your refund. If your product has been opened and assembled and it is not possible to fully dismantle it we would require you to bubble-wrap this to ensure no damage during transit.

If you have any questions in regard to the above details please get in touch with us.

If you have already connected the battery, please ensure this is disconnected the same way it was originally sent to you. This is a health & safety hazard to send in transit with the battery terminal connected and the batteries can deplete if not charged every 2 weeks. If the battery is found to be dead this is not covered under the warranty unless you have purchased the battery warranty.

Once you have shipped the item back to us, please provide us with the courier company name and the tracking number associated with the shipment. This will enable us to keep track of the return

If you require any further assistance, please do not hesitate to contact our customer service team. Our team is available to assist you with any questions or concerns you may have.

Updated on: 27/02/2023

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