Articles on: Orders & Payments

I purchased an item and realised it's the wrong one I wanted

We acknowledge that occasionally there may be a need to rectify an inadvertent product selection. However, it is with regret that we must inform you that our policy does not permit direct exchanges in such instances

Instead, we recommend initiating a new order for the desired alternative model and subsequently returning the original item by following the outlined steps:

-We gladly accept returns, provided that the item is returned in the same pristine condition as it was dispatched, including its original packaging.

-Please dispatch the return to our address: RiiRoo™ & We R Sports™, 5 Godwin Road, Earlstrees Industrial Estate, Northants, Corby, NN17 4DS.

-The parcel should be carefully dismantled and packaged in its original box. Failure to adhere to proper packaging may result in a deduction from your refund in the event of damage during transit.

-If the product has been assembled and cannot be fully dismantled, we request thorough bubble-wrapping to prevent any damage in transit.

Should you have any inquiries regarding the above information, please feel free to reach out to us.

Updated on: 15/11/2023

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