Articles on: Deliveries & Returns

Can my item be left safe ?

If you are arranging for a delivery of an item, the option to leave the item in a safe place will depend on the courier that is being used to make the delivery.

We use 3 different couriers

Royal Mail - We are unable to leave safe as it's not signed delivery and will be posted (for small items)

DPD - You can request on the DPD app for it to be left safe or with a neighbour. You will receive your tracking details at 5pm the day the order is dispatched so will be able to request this prior to delivery. However, it's important to note that leaving items in a safe place does carry some risk, as the item may be more vulnerable to theft or damage and we can not be held responsible for items being stolen.

Action Express - We are unable to leave pallet deliveries safe due to value of the items and must be signed for upon delivery.

Updated on: 28/02/2023

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