I've received a damaged product, what's next?

Firstly, this is heartbreaking for us as we work hard to avoid situations of this nature and secondly, we do recognise that things do happen and we will do our utmost to get you up and running as quickly as possible.

2 questions you need to ask yourself:

Is the product useable at its current state? If yes, then do the following:
Take an image of the entire product with the damaged part in view
Take a close up image of the damage
Take a photo of the packaging and label

Our customer support team will then make a case for a partial refund to management. You will generally be refunded within 3-5 working days. If you are not satisfied with the partial refund offered, then, a replacement will be sent and the damaged product collected. Customer support will walk you through the easy returns process.

Please note: The damage must be reported within 48 hours of receiving the product.

If the product is not useable.
Send images of the packaging as well as the damage. This will help our team raise a damage claim with the courier. The courier will collect the damaged product and arrange the delivery of a replacement once collected. As easy as that! 🙂

Please use the contact form here to contact our customer service team 🙂

Updated on: 23/03/2023