Articles on: Deliveries & Returns

I've received a damaged product, what's next?

Firstly, we deeply regret any inconvenience caused, as we diligently strive to prevent occurrences of this nature. In recognizing unforeseen circumstances, we are committed to expeditiously restoring your experience.

Consider the following two questions:

Is the product usable in its current state?
If affirmative, kindly follow these steps:

Capture an image of the entire product, emphasizing the damaged section.
Provide a close-up image showcasing the extent of the damage.
Document a photograph of the packaging and its label.
Our customer support team will then initiate a case for a partial refund with the management. Typically, refunds are processed within 3-5 working days. If the offered partial refund is unsatisfactory, a replacement will be dispatched, and arrangements for the damaged product's retrieval will be made. Our customer support will guide you through this straightforward returns process.

Important: Damage reports must be submitted within 48 hours of receiving the product.

If the product is rendered unusable:
Please share images of both the packaging and the damage. This information assists our team in raising a damage claim with the courier. The courier will then collect the damaged product and facilitate the delivery of a replacement once collected.

We encourage you to utilize our contact form here to connect with our customer service team. We appreciate your understanding and cooperation in resolving this matter promptly.

Updated on: 15/11/2023

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