Articles on: Deliveries & Returns

My item is too small / too large what is the return process?

In this particular scenario, return costs will not be covered unless an incorrect age range was inadvertently advertised. If such an error occurred, kindly contact us at, providing the order number, model, and details specifying the inaccuracies.

We gladly accept returns within the 30-day period, emphasizing that the item must be returned in pristine, brand-new condition, and in its original packaging. For your convenience, we recommend utilizing parcel2go as they currently offer the most cost-effective shipping solution.

Our return address is as follows:

5 Godwin Road
Earlstrees Industrial Estate
NN17 4DS

It is essential that the parcel is disassembled and packaged in its original box. Failure to properly package the item to prevent damage, resulting in a returned item received in a damaged condition, will incur a 20% fee deducted from the refund. If the product has been opened and assembled, and complete dismantling is not feasible, please ensure thorough bubble-wrapping to prevent damage during transit.

For further clarification on the aforementioned details, feel free to reach out to us. In light of the current crisis, we must advise all customers to disinfect their parcels before returning them to us. Your understanding in this matter is greatly appreciated.

Should the battery be connected, kindly disconnect it in the same manner it was initially sent to you. Additionally, inform us of the courier and tracking number upon returning the item, enabling us to monitor its arrival.

Updated on: 15/11/2023

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