If you have missed a delivery you will need to re-arrange this and depending on which courier we use for your delivery will be depend on how you do it.

We use 3 couriers

Royal Mail - If you have missed a Royal Mail delivery you will have up to 2 weeks to go and get this from the sorting hub after this they will return the item to us. If it has been returned you will have to contact us via live chat or hello@riiroo.com to get us to re-send the shipment for you.

DPD - If you have missed a DPD delivery the driver will usually leave a calling card for you to re-arrange your delivery via the app. You will be able to choose the next date you are available within that week. DPD will attempt 3 times before returning the item to us.

Action Express - If you have missed a Action Express delivery then there will be a re-delivery charge for the Pallet delivery cost. You will be contacted the customer service team to arrange payment and once payment is made they will re-schedule a delivery for a date you are available.
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