• Payment taken and no order confirmation

  If you have not received an email confirmation containing your order number, it is probable that your order was not successfully processed. In such an event, we recommend checking your email spam or junk folder to verify that the confirmation email has not been inadvertently routed there. While the funds will appear as deducted from your account, they will be placed in a pending state. This occurs because an attempt was made to process the payment, but due to unsuccessful processing, the fundSome readers

• Do you offer NHS discount?

  Certainly, we extend a 5% discount to individuals affiliated with the NHS, blue light services, and the military on all of our products and orders. To facilitate the issuance of your discount code, kindly furnish us with an image of your official ID card. For further assistance, please don't hesitate to reach out via our contact form. You can access it here. https://riiroo.com/pages/contact-usSome readers

• Can I amend an order?

  It may not always be feasible to modify an order once it has been submitted, primarily due to the swift processing time. Should you require alterations or wish to cancel an order, we highly recommend reaching out to our customer support team promptly. Preferably, engage with our active live chat, available from 9 am to 3 pm, or alternatively, contact us via email. Our dedicated team stands ready to assess the feasibility of amending or cancelling your order based on its current stage withiSome readers

• Do you offer international shipping?

  We regret to inform you that we currently do not provide shipping services beyond the borders of the United Kingdom. This decision stems from the implementation of Brexit and the subsequent introduction of customs fees and taxes. After careful consideration, we determined that the escalating costs associated with shipping orders outside the UK were posing a significant challenge to our business operations. Consequently, we have chosen to restrict our shipping services exclusively to within thFew readers

• How do I place an order?

  You have multiple options for placing an order with us; however, the preferred method among our customers is utilizing our user-friendly online store. If you encounter any difficulties while ordering online and require assistance, please don't hesitate to contact us via our live chat. You can request a call, and one of our agents will promptly reach out to help you complete your order. To ensure a smooth and efficient ordering process, we have designed a step-by-step guide: -Locate the prFew readers

• Where is my order?

  Upon the dispatch of your order, you will receive an email containing crucial details concerning the designated courier service responsible for delivering your package. Additionally, a unique tracking number will be provided for your convenience. For orders dispatched via DPD, you can effortlessly monitor the progress of your delivery by visiting: https://www.dpd.com/en/ Once there, kindly enter your tracking number in the 'Track Your Parcel' section and select 'Track.' If you encounterFew readers

• Are returns free?

  If you wish to initiate a return, it's important to note that the eligibility for cost coverage during the return process depends on the reason for the return. In the event that you encounter any issues with your order, such as damage, a faulty product, missing parts, or an incorrect item delivered, rest assured that we will promptly make arrangements for the collection or provide a return label to facilitate the return process. However, if your decision to return the item is based on persFew readers

• Can I place an order over the phone ?

  We would like to inform you that, as part of our current operational procedures, we are unable to process orders over the phone. Our commitment to maintaining a streamlined and efficient order processing system necessitates that all transactions be conducted through our online platform.Few readers

• What payment methods do you accept?

  We provide an array of payment options to enhance the convenience of your shopping experience: -Debit cards -Credit cards -Mobile payments (G-Pay, Apple Pay) -PayPal -American Express (Amex) These options are designed to cater to diverse preferences and ensure a seamless and secure transaction process for our valued customers.Few readers

• I haven't received my email confirmation?

  There are a few potential reasons for the delay in receiving your confirmation email. First, we kindly ask you to verify if the email address associated with your order is correct, as typos can occasionally occur. Additionally, some orders undergo a brief financial review as part of our precautionary measures. This is a standard procedure aimed at ensuring the security of both our business and valued customers. If your order is in this category, rest assured that it will be released within 24Few readers

• Can I come and collect my order?

  Once an order has been confirmed, it is not possible to modify the delivery method to click and collect. Nevertheless, we encourage you to reach out to our dedicated customer service team. They will assess the feasibility of canceling the current delivery and facilitate the placement of a new order, specifically tailored to the click and collect option. Our team stands ready to furnish you with comprehensive information, including the operational hours of our showroom. They will also guideFew readers

• I purchased an item and realised it's the wrong one I wanted

  We acknowledge that occasionally there may be a need to rectify an inadvertent product selection. However, it is with regret that we must inform you that our policy does not permit direct exchanges in such instances Instead, we recommend initiating a new order for the desired alternative model and subsequently returning the original item by following the outlined steps: -We gladly accept returns, provided that the item is returned in the same pristine condition as it was dispatched, includFew readers

• Can I place an order in store for home delivery?

  Certainly! We do offer free economy delivery within the UK. Should you wish to visit our showroom for a first hand evaluation before making a purchase decision, you are welcome to do so. Feel free to explore the model in person and place your order directly at our store. In the event that transporting the item poses a challenge due to limited car space, we can facilitate a delivery arrangement for you while you are present at our showroom.Few readers

• I need an invoice can this be sent to me?

  Certainly, we kindly request that you utilize our official contact form to get in touch with us. Please ensure to furnish us with your pertinent details and clearly outline the service you require. Following the submission of your request, our dedicated team will promptly assess your inquiry and strive to respond to you at the earliest convenience. You can access the contact form through the following link:https://riiroo.com/pages/contact-usFew readers

• Can my refund be done via alternative payment method ?

  In the event that a refund is required, it will be processed through the original payment method used for the purchase. It is important to note that, in accordance with money laundering laws, refunds must be directed to the original payment method. If you have closed your bank account, we advise that you liaise with your former bank to facilitate the resolution of funds, as we are unable to execute this process on your behalf.Few readers

• My battery warranty has not included with my order

  If you have opted for the battery warranty as part of your purchase, rest assured that the absence of a physical warranty document in your delivery should not cause concern. Our streamlined, paperless system meticulously captures all warranty particulars associated with your order. In the event that you find it necessary to utilize your battery warranty, we encourage you to promptly reach out to our dedicated customer service team through either live chat or email. They stand ready to facilitFew readers

• I ordered a driving license to my order do you put photo on the driving license?

  Kindly be informed that we refrain from completing any details on driver's licenses before dispatch. It is the customer's responsibility to finalize any requisite information on the license upon its receipt.Few readers

• Do you offer gift wrapping service?

  At present, we do not provide gift wrapping services.Few readers

• Are the prices online the same as the prices in store?

  Periodically, we implement promotional campaigns that may lead to price discrepancies between online and in-store transactions.Few readers

• Can I send a message with my order?

  We express our regret in informing you that the specific service you are inquiring about is not presently available.Few readers

• Can I reserve stock for in-store collection?

  Certainly, if you contact us via our live chat or make use of our contact form, which is accessible here, and clearly indicate your preferred model, we will be delighted to facilitate a reservation for you. This reservation will remain valid for a period of 24 hours. Please be aware that during peak demand periods, such as the holiday season, there may be instances when this service is temporarily unavailable.Few readers

• Can I purchase battery warranty on a product after receiving?

  Regrettably, the battery warranty cannot be acquired independently and must be included at the time of your initial purchase. Unfortunately, we cannot add the warranty after the order has been processed and shipped.Few readers

• Can I place one order but have the items delivered to multiple addresses?

  I regret to inform you that our system is configured to accommodate only one delivery address per order. Regrettably, it is not feasible to designate multiple delivery addresses within a single order. Should you require items to be dispatched to different addresses, we kindly request that separate orders be placed for each intended delivery location. We appreciate your understanding and cooperation in this matter.Few readers

• I received my order but it’s wrong what is the next steps?

  If you encounter any concerns or require assistance with your order, kindly reach out to us through the following link: https://riiroo.com/pages/contact-usFew readers

• Can I change my address once order is placed?

  We regret to inform you that once an order has been confirmed and placed, we are unable to make any changes to the provided address. However, if you reach out to our customer service team via email, they can check with the warehouse to see if it is possible to cancel the order. If the cancellation is successful, we will issue a full refund, and we recommend placing a new order with the correct address. Please note, if the order has already been dispatched, return courier fees will be deducteFew readers

• Do you offer finance?

  Certainly, we do not provide personal finance services. Nevertheless, we offer the convenience of utilizing PayPal as a payment method, which allows you to distribute the expenses over a span of three months.Few readers

• When an item is dispatched can you still cancel the order?

  Upon the dispatch of an item from our warehouse, we regret to inform you that cancellations for orders are no longer feasible. For your convenience, we offer a 30-day returns guarantee. We are more than willing to accept the return of the item, provided it is returned in the same pristine condition in which it was originally dispatched. It is imperative that the item is repackaged in its original box. If you are in search of an economical courier service for the return, we suggest considerFew readers

• How do I check if my upgrades have been added to my order?

  Of course, you will be able to review all the supplementary items in your shopping cart before advancing to the checkout.Few readers

• Do you deliver to Northern Ireland?

  Certainly, we facilitate shipments to Northern Ireland. Your order will be processed by our team and is expected to reach you within 2-3 business days, subject to the timing of your purchase. Should you require any additional information or have further inquiries, please feel free to reach out to us without hesitation.Few readers