• How can I contact you?

  We currently have 3 means of contact Live chat - This can be found at the bottom right side of the page when on the website Contact Form - https://riiroo.com/pages/contact-us We would usually recommend using Live Chat if you need a quick reply, a contact form if you have an existing order or email us for any unique queries.Popular

• How to Transfer MP3's Into USB for Kids Electric Ride on Cars and Motorbikes

  In this video, we will take you through the basics of transfering your MP3’s to your brand new RiiRoo GenX™ 16GB USB stick for use in kids Ride-on Cars and MotorbikesPopular

• How do I contact via telephone?

  We apologise for any inconvenience, but at this time, our phone line is not operational. However, you can still reach us promptly via email or live chat for any assistance you may require. If you believe your matter requires escalation, please don't hesitate to contact us through either channel, and we'll gladly arrange a call back if necessary.Some readers

• How to Format a RiiRoo GenX™ 8GB USB Stick - Windows & MacOS

  In this video, we will show you how to format your RiiRoo GenX™ USB Stick on Windows & Mac Computers.Some readers

• Do you have a showroom?

  Yes, we do have a showroom Our showroom operates from Monday to Friday, between the hours of 8:00 am and 5:00 pm. 📍We are located at the following address - RiiRoo™ Limited 5 Godwin Road Corby, Northants NN17 4DSSome readers

• What are your opening times?

  Our opening hours are Monday- Friday 8am-5pm and our address is 5 Godwin Road, Corby, Northamptonshire, NN17 4DS.Few readers

• I have filled out a Contact Us form, when should I expect a response?

  Our Customer Service team strives to promptly address and resolve all inquiries. However, due to the high volume of queries at this time, response times may be slightly extended. Kindly note that resubmitting your inquiry using the same ticket number will result in your query being placed at the back of the queue, causing further delays in our response to youFew readers

• Why doesn't my discount code work?

  If a discount code fails to apply, it may indicate that the code is either invalid or has expired. Kindly reach out to our dedicated customer service team with the code in question. If the code was issued by us, please feel free to send us an email demonstrating this, and we will promptly provide you with a replacement code.Few readers

• If an item is out of stock when is it likely to come back in stock?

  If there is an item that is currently showing out of stock and you would like to know when this will become available please contact us via our live chat service.Few readers

• Are Kids Ride-On's safe?

  Ensuring the safety of children is paramount to us. Our commitment to quality and safety guides every step of our product selection process, from initial design to final delivery to our customers. We exclusively partner with manufacturers renowned for their consistent adherence to rigorous quality and safety standards.Few readers

• I forgot my password and it is saying there is no account?

  If it indicates that you do not have an account, please reach out to our customer service team with the email associated with your account. Upon receiving your request, we will promptly send a recovery link to your email address, allowing you to reset your password.Few readers

• Do you offer renting service?

  We regret to inform you that we do not provide rental services at this time.Few readers

• Are you open Bank Holidays?

  Yes, we are indeed open on Bank Holidays! 🎉Few readers

• Do you customise your ride ons?

  Regrettably, customising our ride-ons is not a service we currently provide.Few readers

• Do you do spare wheels?

  You can purchase replacement wheels for our products, Please contact us using the link below and we can assist you with this process. https://riiroo.com/pages/contact-usFew readers

• What ride on vehicles are suitable for off road use?

  All of our vehicles can be used on short, mowed grass.Few readers

• What is your best selling products?

  Our best sellers of 2024 are: Audi TT RS Mercedes CLS 350 Licensed Lamborghini Urus - Licensed Range Rover Evoque Style Mercedes GT-R AMG Licensed RiiRoo 2020 JDX™ Tractor with Trailer Mercedes Mini G63 AMG EvoqueRider 12V: Kids' Electric Ride-On Yamaha R6 Style Ride-on Motorbike 6V Ford Mustang GT Style These products encompass a wide array of vehicles, catering to different preferences and age groups. From licensed luxury cars to electric ride-ons, our offerings aim tFew readers

• Can my item be used under heavy rain?

  We would not advise you using our products in heavy rain as this could cause damage to the electrics of the vehicle.Few readers

• I need a VAT receipt

  We can provide VAT invoices for all purchases so if you would like a VAT receipt simply let us know your order number and email address you would like the receipt sent to and we will have this to you within less than 24 hoursFew readers

• My charger stopped working

  You can purchase replacement chargers from our website. Please make sure that you purchase the correct charger for your vehicle, all of these details can be found on our website. https://riiroo.com/collections/replacement-chargers-for-kids-ride-on-toysFew readers