Why does the return need to be inspected before an exchange/refund?

In order to prevent return abuse, we require all returns to be inspected before refunds/exchanges are processed. We aim to inspect returns within 5 working days, however, there are occasions where this will take longer.

If a return has gone beyond the expected 5-day turnaround, please contact our customer support team for updates.

Updated on: 28/10/2021