The most common symptoms of a faulty wheel are:

The wheel does not spin when motor is spinning
The wheel falls off when driving
The wheel will not stay on the axle

Depending on the symptoms above, here are a few ways you can troubleshoot a faulty wheel

With snap or clip on wheels you need to check the springs inside the wheel, these are responsible for securing the wheel onto the axle. If springs are missing or are not positioned correctly, this will cause the wheel to not function as intended.
If the wheel is not spinning on one side, you will need to use the wrenches provided to untighten the bolt. Wheels nuts which are too taught will prevent the wheel from spinning freely and cause wear on the motors as well cause battery degradation.
If the wheel falls off when driving this means the washers are not present or the split pins to hold the wheel in place have either not been inserted correctly or missing entirely.
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