The most common symptoms of a faulty Gear Switch are:

Vehicle does not drive forward/back with the pedal but works with remote.
Vehicle drives forward but not on reverse.
Vehicle drives on reverse but not forward.

Depending on the symptoms above, here are a few ways you can troubleshoot a faulty Gear Switch

Before proceeding with the below, make sure the MainBoard/Speed Controller connections are all in place as this could also prevent it from working in forward or reverse. You should also check the MainBoard/Speed Controller troubleshooting guide the eliminate this as the culprit. You can find the guide here.
Make sure the gear switch wires are connected by prying the switch off its housing and making sure the wires are not dislodged.
If the wires are connected, this could mean that the Gear Switch is faulty and will need replacing.

Here's a quick video showing you how to replace a faulty Gear Shift/Stick

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