If the car does not turn left or right with the remote this usually means that the nut + bolt is not in place or not fully tightened on the steering rod underneath the car.

Please check out this video to confirm for me - https://www.youtube.com/watch?v=Pv2LsMlO5Hg&feature=youtu.be

If it is missing and you do not have these parts please get back in touch with our customer service team and we will arrange for them to be sent out to you ASAP.
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