Category
- Orders and Payments
- Deliveries and Returns
- Products and Features
- Maintenance and Repairs
- Warranty and Refunds
- Others
Why does the return need to be inspected before an exchange/refund?
In order to prevent return abuse, we require all returns to be inspected before refunds/exchanges are processed. We aim to inspect returns within 5 working days, however, there are occasions where this will take longer.
If a return has gone beyond the expected 5-day turnaround, please contact our customer support team for updates.
Created: March 18, 2019
Didn't find an answer?
Our team is ready to answer any questions you might have.