> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.riiroo.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why does the return need to be inspected before an exchange/refund?

In order to prevent return abuse, we require all returns to be inspected before refunds/exchanges are processed. We aim to inspect returns within 5 working days, however, there are occasions where this will take longer.

If a return has gone beyond the expected 5-day turnaround, please contact our customer support team for updates.


${youtube}[RiiRoo Help - Why Does The Return Need To Be Inspected Before An Exchange/Refund?](kUpRcglz0ww)