> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.riiroo.com/sitemap.xml
> Use this file to discover available pages before exploring further.
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# My wheels have arrived but are not upgraded?

If the upgraded tires you have acquired for your model do not meet your expectations, we encourage you to reach out to a member of our customer service team. Kindly initiate this communication through either our live chat or email channels, and be sure to attach an image depicting the received wheels.

Our team will promptly review the provided information and offer guidance on whether the correct tires corresponding to your purchase have been received.

It is noteworthy that Plastic Standard wheels can be identified by a slender gripped strip running through the centre of each wheel.