> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.riiroo.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# My item is cutting out

If you are experiencing issues with your vehicle cutting out then please check the connection to the battery and make sure that there is not a plastic cap blocking a connection from being made.
If you are still experiencing difficulty please contact us at https://riiroo.com/pages/contact-us or use our live chat feature which is operated between the hours of 9am-5pm.