> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.riiroo.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# My car drives but cuts out intermittently

If the car cuts out intermittently the issue usually lies with the battery.

The easiest way to check this is by the voltage on the media display/mp3 unit. If you have a 12v car and it's any lower than 10 you know the battery is on it's way out as it's not charging up to full voltage. Another way to check is by driving it and looking there, usually a battery that needs replaced will fluctuate whilst you are driving it.


Here is a video that will also help diagnose a battery fault - 

${youtube}[How To Diagnose A RiiRoo Ride On Car Battery Fault - Ride On Car Battery Problems](s3j0wPk7IBA)
If you have purchased a battery warranty with your order please use our contact form to confirm your order details and request a replacement battery + we will get this sent out for you.

If you do not have a battery warranty you can purchase the batteries via our website. If you go to the product you have purchased and then the spare parts tab you will see the batteries your model is compatible with, if you are having any difficulties with this please do feel free to also use the contact form and we will assist you in locating the correct battery

[Contact Form](https://riiroo.com/pages/contact-us)

Alternatively you can contact us via live chat between the hours of 9am-3pm.