Charging issues are usually caused by loose cables to the batteries. This can happen if the scooter experiences heavy bangs and drops.

This is easily repaired, however.

Please open the scooters footplate by removing the screws around the edge of the plastic. After removing the footplate, trace the cables that run into the batteries and make sure they are connected. Re-seal the scooter by attaching the footplate back to the scooter.
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